Technology Consultant at ServiceRocket

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions
Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
Excellent analytical skills with the ability to take a holistic view across a range of domains
Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
Excellent communication skills, including workshop facilitation, written and verbal communication
Experience with Agile development methodologies
Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
Familiarity with ITIL and ITSM principles
Experienced in UAT testing and test use-case development
Knowledge of cloud technologies

Responsibilities

Design, develop, and implement high-quality solutions including architectural system design
Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
Provide experienced guidance, feedback, and recommendations to customers based on established best practices
Support the roll-out, adoption, and scaling of provided solutions for customers
Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
Advice on internal tools and processes as a senior member of the technical team
Promote yourself as a subject matter expert and valued member of the community
Assist with proposal development and statement of work definitions
Engage with potential customers on sales calls as a technical resource, advising on product solutions

Skills

Solution Architecture

System Design

Project Management

Customer Requirements Gathering

Technical Consulting

Implementation Planning

Best Practices Advisory

Customer Engagement

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

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