[Remote] Senior Atlassian Support Engineer at Zscaler

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Technology, Cloud ComputingIndustries

Requirements

U.S. citizenship
Bachelor's degree in computer science, information technology, or a related field
3+ years experience in administration of Atlassian Jira Data Center or Jira Cloud products
Proficiency in SQL for data analysis, transformation, and visualization, including the ability to write complex queries and work with relational databases
Experience with scripting languages (e.g. Python and Groovy) for automation and customization of Atlassian tools including integration with build and deployment infrastructure
Preferred Qualifications
Experience working in a FedRAMP authorized environment
Experience with structuring, documenting, and implementing change management best practices (playbooks, design docs, trainings, etc.) for new products and features
Program/Project Management experience with enterprise-wide IT system transformations; Atlassian

Responsibilities

Administer and maintain the Atlassian suite of tools, including JIRA and Confluence Data Center and associated plugins/add-ons - serving as Tier 1 and 2 support (access, workflows, screens, reporting/dashboarding, etc.)
Manage complex workflows for syncing between Jira instances as well as triggering automatic workflows for our DevSecOps tooling infrastructure (BitBucket, Bamboo, etc.)
Monitor the performance, availability, and security of Atlassian applications, troubleshooting and resolving any issues that may arise
Collaborate with development teams, project managers, and other stakeholders to understand their requirements and configure/customize the Atlassian tools accordingly
Develop and implement best practices and guidelines for using Atlassian tools, and provide training and support to users to ensure their effective utilization

Skills

Key technologies and capabilities for this role

AtlassianJira Data CenterConfluenceJIRACloud SecurityTroubleshootingUser Training

Zscaler

Cloud-based cybersecurity and secure gateway services

About Zscaler

Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.

San Jose, CaliforniaHeadquarters

2008Year Founded

$148.8MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Comprehensive health plans

Supportive parental & family leave

On-demand learning & development

Company-sponsored volunteering

Global tuition assistance program

Guilt-free paid time off

Risks

Emerging cybersecurity firms may erode Zscaler's market share.

Economic downturns could impact Zscaler's subscription-based revenue model.

The retirement of CFO Mr. Canessa may lead to financial instability.

Differentiation

Zscaler offers a 100% cloud-based security platform, eliminating on-premise hardware needs.

The company is a Gartner magic quadrant leader for secure web gateways.

Zscaler's platform inspects all internet traffic, ensuring threats are neutralized pre-network.

Upsides

Zscaler's FY/25 guidance was revised upward, indicating strong financial performance.

The partnership with Bharti Airtel enhances Zscaler's zero-trust architecture offerings.

Zscaler's hiring of government experts strengthens its position in the public sector.

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