Technical Writer - Experian Health

Employment Type: Full-time Location Type: Remote Salary: Not specified

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Position Overview

Experian Health is seeking a Technical Writer to join our dynamic Product team. Reporting to Experian Health, you will play a critical part in shaping how we communicate complex, data-driven healthcare solutions to internal and external audiences. You will collaborate across teams to create clear, accessible, and engaging documentation that empowers users and supports product success.

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Responsibilities

• Create documentation that supports product migrations, updates, and launches, ensuring clarity, consistency, and compliance with Experian's brand and accessibility standards.
• Translate complex technical concepts into user-friendly content, including user guides, FAQs, release notes, and internal process documentation.
• Collaborate with product managers, engineers, and subject matter experts to gather information and agree on messaging.
• Maintain and evolve documentation standards, templates, and style guides to ensure consistency across all content.
• Support incident response by producing accurate change communications and help content.

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Requirements

• Experience:
  • 4+ years of experience in technical writing, specifically in software, healthcare, or data-focused environments.
  • 4+ years of experience creating documentation for diverse audiences, including both technical and non-technical partners.
  • 4+ years of experience with content management systems, version control tools, and documentation platforms (e.g., Confluence, Git, MadCap Flare, SharePoint).
• Education:
  • Bachelor's degree in Technical Communication, Computer Science, English, or a related field.
• Skills & Knowledge:
  • Familiarity with accessibility, inclusivity, and legal compliance in documentation.
  • Background in software development, engineering, or product management is a plus.
  • Knowledge of XML-based documentation tools and structured authoring is a plus.

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses worldwide. We redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market using our unique combination of data, analytics, and software. We also assist millions of people in realizing their financial goals and saving time and money.

Experian operates across various markets, including financial services, healthcare, automotive, agrifinance, and insurance. We invest in people and advanced technologies to unlock the power of data and drive innovation. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we employ 23,300 people across 32 countries, with corporate headquarters in Dublin, Ireland. Learn more at experianplc.com.

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Benefits & Perks

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment with the ability to work remotely.
• Flexible time off, including volunteer time off, vacation, sick leave, and 12 paid holidays.
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Experian's culture celebrates uniqueness, with a strong focus on our people agenda, including DEI, work/life balance, development, authenticity, collaboration, wellness, and reward & recognition. Our people-first approach has earned us awards such as World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024. Discover more about Experian Life on social media or our Careers Site.

Note on Compensation: Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Individual pay is determined by work location and factors such as job-related skills, experience, and education. You will also be eligible for [details cut off].

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Application Instructions

Not specified in the provided text.