Technical Writer II - Help Center

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Financial Services, DataIndustries

Requirements

The ideal candidate has 2+ years of technical writing experience and an inspiring portfolio showcasing their approach to help content, including writing samples. They must possess fantastic American English writing, editing, and proofreading skills, be comfortable leveraging AI tools for content creation and research, and be familiar with design systems and editorial style guides. Experience with Figma, Zendesk, Confluence, and Jira is required, along with experience working with or in a customer support organization being a huge plus. The candidate must be able to work independently, communicate across multiple time zones, and possess high emotional intelligence.

Responsibilities

The Technical Writer II will develop a deep understanding of users, products, and unique challenges to write clear, easy-to-follow help articles and guides. They will manage and prioritize incoming requests for new articles and updates, partner with SMEs to determine content structure, and facilitate productive meetings. The role involves running content reviews, participating in peer reviews, auditing existing articles for accuracy and errors, and tracking article engagement to address user feedback. Additionally, the writer will recommend new ways of grouping and classifying help content, learn and gain expertise in design and operational tools, and help evolve the voice and tone of self-guided support.

Skills

Technical Writing

Editing

Content Creation

Information Architecture

User Guides

How-to Articles

Style Guides

Agile

Client-Centered

Product Documentation

Addepar

Investment management software for financial professionals

About Addepar

Addepar provides investment management software designed for financial professionals like asset managers and financial advisors. The platform aggregates and analyzes financial data, enabling users to make informed investment decisions. It allows for portfolio alignment with specific targets, modeling of asset allocations, and testing of hypothetical performance across various scenarios, including the management of illiquid assets. Addepar's software offers a comprehensive view of client portfolios, helping professionals optimize financial goals and cash flow. The company operates on a subscription model, which includes features for billing and fee management, ensuring transparency in costs. With a strong presence in the global market and a large user base, Addepar focuses on leveraging data and technology to enhance the services investment professionals provide to their clients.

Mountain View, CaliforniaHeadquarters

2009Year Founded

$625.3MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Equity: Stretch the idea of ownership beyond your day-to-day and take pride in being an owner in the growth of Addepar

Global Hybrid Workforce: Whether you work remotely or on-site, you’ll have the opportunity to build and collaborate with colleagues around the world

Flexible Time Off: Spend time traveling, celebrating with friends and family or relax on your schedule

Benefits Packages: Competitive medical, dental and vision benefits along with a monthly wellness allowance to keep you healthy and happy

Learning & Development Allowance: Your continued growth and development are important to us

Dynamic Team: Strong investment in the best talent at the intersection of technology and finance

Risks

Addepar's trading platform faces competition from established trading solutions.

Generative AI integration may introduce risks of AI biases affecting investment decisions.

Reliance on partnerships could pose risks if expected growth is not achieved.

Differentiation

Addepar aggregates portfolio, market, and client data for over $4 trillion in assets.

The platform integrates with over 100 partners, offering a comprehensive wealth management solution.

Addepar's Marketplace focuses on alternative and private market investments, enhancing investment options.

Upsides

Addepar's new trading platform enhances advisor workflows and client insights.

Partnerships with firms like Corient expand Addepar's client base and market reach.

Generative AI integration offers innovative solutions for managing tech disruption risks.

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