Technical Writer
Kustomer- Full Time
- Entry Level & New Grad
Candidates must hold a Bachelor’s or Master’s degree in English, mass communication, computer science, or a related field, possessing excellent written and verbal communication skills. A minimum of four years of experience in technical writing for software or SaaS-based products is required, along with strong attention to detail and the ability to work independently. Familiarity with authoring tools such as MadCap Flare, Adobe RoboHelp, or similar, and basic experience with image editing tools like Snagit or Photoshop are also necessary.
The Technical Writer will develop clear, concise, and accurate user-centric documentation for AiDASH products and features, collaborating with cross-functional teams in an Agile environment to understand feature requirements and translate them into documentation. They will maintain and regularly update documentation to reflect product changes, customer feedback, and support insights, ensuring consistency with AiDASH’s Writing Style Guide and content standards. Furthermore, the Technical Writer will contribute to content strategy for user onboarding and product adoption through online help, tooltips, walkthroughs, and in-app guidance, and collaborate with Product and Design teams to provide microcopy for AiDASH products.
AI solutions for infrastructure management and sustainability
AiDash offers AI-driven solutions that assist industries in managing their infrastructure against climate change threats. Their main products include systems for vegetation management, sustainability management, integrity management, and climate risk intelligence, which utilize AI and satellite data to provide actionable insights. AiDash differentiates itself by focusing specifically on the needs of sectors with geographically distributed assets, such as utility and transportation companies. The company's goal is to enhance the efficiency and sustainability of critical infrastructure while reducing costs and risks associated with climate change.