Technical Writer
thatgamecompanySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates must have at least 5 years of experience as a technical writer in a software company, preferably within a CRM or sales/marketing platform. A strong ability to design clear and conversational technical content is essential, along with a passion for business software and teaching users through written and visual media. Candidates should also possess skills in information architecture, with a focus on organizing information in an intuitive hierarchy.
Responsibilities
The Sr. Technical Writer will collaborate with subject matter experts to understand the Highspot approach for addressing customer administration scenarios. They will plan, design, write, manage, and continuously improve content that guides Admins and Solution Owners through features and functionalities, including authentication and CRM support. The role involves mapping out a lightweight content strategy, collaborating with Marketing on content and communications, and advocating for an outstanding user experience across all product assets.
Skills
Technical Writing
Content Strategy
Documentation
Guide Creation
Procedure Writing
Best Practices
Customer Support
Subject Matter Expert Collaboration
AI
GenAI
Highspot
AI-powered sales enablement platform
About Highspot
Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.
Seattle, WashingtonHeadquarters
2012Year Founded
$625.1MTotal Funding
SERIES_FCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees