Technical Writer
Kustomer- Full Time
- Entry Level & New Grad
Candidates must have at least 5 years of experience as a technical writer in a software company, preferably within a CRM or sales/marketing platform. A strong ability to design clear and conversational technical content is essential, along with a passion for business software and teaching users through written and visual media. Candidates should also possess skills in information architecture, with a focus on organizing information in an intuitive hierarchy.
The Sr. Technical Writer will collaborate with subject matter experts to understand the Highspot approach for addressing customer administration scenarios. They will plan, design, write, manage, and continuously improve content that guides Admins and Solution Owners through features and functionalities, including authentication and CRM support. The role involves mapping out a lightweight content strategy, collaborating with Marketing on content and communications, and advocating for an outstanding user experience across all product assets.
AI-powered sales enablement platform
Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.