Technical Writer at DevRev

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SoftwareIndustries

Requirements

Experience planning, researching, writing, editing, and sustaining software user documentation, preferably in a startup or mid-sized organization
Excellent skills in product documentation best practices (including grammar, essentialist documentation design, effective information architecture); and interest in refining these practices for the AI era
Proficiency in documentation tools such as knowledge base management platforms, component content management systems, or docs-as-code with markdown and GitHub
Highly organized and able to triage and prioritize numerous issues and projects in a manner that can scale
Strong technical proficiency, especially in understanding AI and related technologies
Strives for simplicity in documentation

Responsibilities

Collaborate with product, customer success/support, engineering, design, and growth teams on content that will drive organic discovery and customer adoption and engagement
Write, review, publish, and sustain product content, primarily product documentation on the support portal
Create user-centric content that drives customer acquisition, adoption, and success, measured primarily by self-service or deflection rates
Be in lockstep with product updates, closely tying with product launch workflows
Understand the technology, especially AI, and teams that make up the product and company
Respond to the behavior and needs of customers and customer-facing teams
Hold subject-matter experts and other collaborators accountable for their commitments
Identify opportunities to use AI, analytics, and workflows to increase automation, efficiency, and effectiveness of the documentation process

Skills

Key technologies and capabilities for this role

Technical WritingDocumentationAI PlatformsSoftware ProductsKnowledge Management

Questions & Answers

Common questions about this position

What are the main responsibilities of the Technical Writer role?

The role involves writing, reviewing, publishing, and sustaining product content like documentation on the support portal, creating user-centric content to drive customer acquisition and success, and staying aligned with product updates and launch workflows.

What skills are needed for this Technical Writer position?

Strong technical proficiency, ability to strive for simplicity, and skills in collaborating with product, customer success/support, engineering, design, and growth teams are required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for the Technical Writer role?

This information is not specified in the job description.

What kind of company culture is at DevRev?

DevRev emphasizes human-AI collaboration, breaking down silos, genuine human connection, and teamwork through Team Intelligence, with a global team of 650+ people across eight offices.

DevRev

Custom AI solutions for business efficiency

About DevRev

DevRev.ai focuses on enhancing business operations through its main product, Turing GenAI, which combines data engineering, knowledge graph, and customizable language model technologies. This tool helps businesses connect various departments like support, product management, and software development, allowing for smoother communication and collaboration. Clients can customize the AI solutions to fit their specific needs, whether they are small businesses or large corporations. Unlike many competitors, DevRev.ai emphasizes a tailored approach, ensuring that each solution is designed with a deep understanding of the client's unique challenges. The goal of DevRev.ai is to help businesses improve their efficiency and streamline their operations using advanced AI technologies.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$146.7MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Competition from established CRM and AI companies like Salesforce and Microsoft.

Rapid AI technology development may render DevRev's offerings obsolete without innovation.

Potential data privacy concerns and regulatory scrutiny could impact DevRev's operations.

Differentiation

DevRev integrates development and CRM, bridging gaps between developers and customers.

The company offers customizable LLMs, enhancing AI-driven CRM solutions for enterprises.

DevRev's Turing GenAI combines data engineering and knowledge graphs for streamlined operations.

Upsides

Increased demand for AI-driven CRM solutions boosts DevRev's market potential.

Rising adoption of customizable LLMs expands opportunities for DevRev's Turing GenAI.

Recent $100M Series A funding indicates strong market confidence in DevRev.

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