Technical Writer at Xplor

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, TechnologyIndustries

Requirements

3+ years writing user- and developer-facing documentation, with a strong portfolio (API references, user guides, integration guides, quickstarts, SDKs, webhooks)
API fundamentals: REST, JSON, OpenAPI/Swagger, auth (OAuth2/JWT), webhooks, pagination, rate limits, and error models
Code literacy: Able to read .NET and Java (controllers, models, attributes/annotations) and translate changes into docs
Docs-as-code: Git/Azure DevOps workflows (branching, PR reviews), Markdown, versioning, and deprecation practices
Tooling: Swagger UI/Editor or Redocly/Stoplight, Postman/collections, and a modern docs platform (e.g., GitBook)
IA & editorial: Information architecture, templates, terminology, and Microsoft Style Guide proficiency
Quality & accuracy: Create runnable samples, validate end-to-end flows in sandbox, and keep wikis/KBs in sync
Collaboration: Work effectively with Product, Engineering, and Solution Engineering; clear written and verbal communication across teams in Australia, New Zealand, the United Kingdom, the USA, and India
Legally authorised to work in the location

Responsibilities

Own user- and developer-facing content end to end: plan, write, edit, and maintain guides, quickstarts, SDKs, Webhooks, API references, Changelogs, and other docs
Information architecture: shape the Developer Center (information architecture, navigation, landing pages) so that content is easy to find and maintain
Style & quality: apply the Microsoft Style Guide and internal standards; enforce templates, terminology, and editorial quality across contributions
Samples & accuracy: partner with engineers to create runnable examples, Postman collections, and sandbox steps; validate flows end-to-end
Tooling & publishing: publish via our documentation platform; keep wikis and knowledge bases aligned
Feedback & analytics: instrument docs, gather user feedback, triage issues, and iterate to reduce time to first successful call
Cross-functional collaboration: participate in backlog refinement and reviews, track documentation tasks, and align with product roadmaps

Skills

Key technologies and capabilities for this role

Technical WritingAPI DocumentationSDK DocumentationInformation ArchitectureMicrosoft Style GuidePostmanDocumentation PlatformDeveloper Center

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site.

What experience is required for this Technical Writer role?

Candidates need 3+ years writing user- and developer-facing documentation with a strong portfolio including API references, user guides, integration guides, quickstarts, and SDKs.

What technical skills are needed for this job?

Required skills include API fundamentals (REST, JSON, OpenAPI/Swagger, OAuth2/JWT, webhooks), code literacy in .NET and Java, docs-as-code with Git/Azure DevOps and Markdown, and tooling like Swagger UI, Postman, and modern docs platforms.

What is the company culture like at Xplor?

Xplor is a global team of builders, listeners, and problem-solvers relentlessly focused on making life simple for customers to grow their businesses.

What makes a strong candidate for this Technical Writer position?

A strong candidate has 3+ years of relevant documentation experience with a portfolio, API knowledge, code literacy in .NET and Java, docs-as-code proficiency, and the ability to collaborate across global teams in Australia, New Zealand, the UK, USA, and India.

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters

2022Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.

Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.

Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.

The company offers AI-driven tools like Service Autopilot for innovative service delivery.

Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.

Justin Beck's appointment is set to drive global growth in home services.

Generative AI integration can enhance Xplor's offerings, adding value for clients.

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