Technical Support Team Lead at Hewlett Packard Enterprise

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Information TechnologyIndustries

Requirements

8+ years of experience in Active Directory
6+ years of experience in Windows Administration, MS Cluster Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades in production environments, including customer-facing or customer support roles
Experience with monitoring technologies (thresholds, parameters, analysis)
Storage & Backup Support experience, including SAN Switch
Experience with Alletra Storage, Commvault, and Tape Library
Knowledge of Backup & Replication
Expertise in Network/Server Automation and Storage Monitoring
Science Graduate (IT/Computer), preferably BE/B.Tech/MCA, with minimum 3 years in Compute/Servers, Storage, Backup solutions
Strong leadership skills: driving/motivating team performance, conflict resolution, developmental feedback, clear communication, goal setting, team dynamics, interpersonal skills
Strong written and verbal communication skills, team player, knowledge sharing
Decision-making skills, negotiating skills, time-resource management, teamwork, knowledge of quality processes
Flexibility to work in shifts and onsite at HPE partner/customer office

Responsibilities

Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices, and related services
Installing and testing desktop software applications in customer environment and configuring internet browsers for customer applications
Extending central support to users with respect to tools (Manage Engine)
Coordinating delivery/deployment/discovery of agents/endpoints and installation of new hardware, software, and necessary licenses in stipulated period
Providing timely resolution of OS-related issues raised by the customer
Tape Management
Backup Policy Creation
Scheduling Backup on DC, DR
Archival Management
OEM Liaising
Support during DR-DRILL
Responsible for OEM Health check of Deployed Solution
Carry out Preventive maintenance through OEMs

Skills

Key technologies and capabilities for this role

Active DirectoryWindows AdministrationMS Cluster AdministrationNetworkingPerformance TuningPatch ManagementWindows UpgradesTechnical Support

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role is designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office, and you need to be flexible to work from office.

What experience is required for this position?

The role requires 8+ years of experience in Active Directory and 6+ years in Windows Administration, MS cluster Administration, Networking, Performance Tuning, Patch Management, and Windows Upgrades in production environments, including customer-facing roles.

What does the company culture look like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Technical Support Team Lead role?

Strong candidates will have 8+ years in Active Directory, 6+ years in Windows Administration and related areas like MS clustering and networking, experience working at the highest level with customers and managing large projects, plus flexibility for shifts and onsite work.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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