Technical Support Specialist, Weekends

British Columbia, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Web Development, BiotechnologyIndustries

Requirements

Candidates must be based in the Eastern time zone and able to work Wednesday through Sundays. A minimum of 1 year of experience in a technical support role is required, along with high-touch customer support experience in SaaS or technical services via email, phone, and live chat. Proficiency in HTML, CSS, DNS, and JavaScript is necessary, as is a deep understanding of Webflow or similar web design tools. The ability to quickly self-learn and adapt to evolving product features and digital tools is also essential.

Responsibilities

The Technical Support Specialist will deliver exceptional customer experiences to Webflow users, assisting them through support queues, chat, and phone using tools like Zendesk, Zoom, and Jira. They will document and report bugs, resolve issues, and collaborate with the team to ensure high customer satisfaction. Additionally, they will advocate for customer needs and work with their team and manager to identify opportunities for product and service enhancements.

Skills

Technical Support

Customer Service

Troubleshooting

Webflow Platform

Communication

Problem-Solving

Collaboration

Webflow

Visual web design and development platform

About Webflow

Webflow provides a platform for designing, building, and launching responsive websites without the need for coding. Users can create websites visually, making it accessible to those without technical skills. The platform caters to a wide range of clients, including freelancers, small businesses, and large enterprises, and is particularly favored by designers and marketers. Webflow operates on a subscription-based model, offering various pricing plans that accommodate different needs, from personal websites to advanced e-commerce solutions. Additionally, it provides hosting services and a marketplace for templates and design assets. Unlike traditional web development tools, Webflow's user-friendly interface and comprehensive features set it apart, aiming to simplify web design for everyone.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$325.8MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees