Technical Support Engineer
Aera TechnologySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- Experience with Airtable, whether personally or professionally
- Experience in an enterprise-focused technical support role, especially in a B2B tech environment
- Strong written and verbal communication skills, with ability to tailor messages to various audiences
- Strong analytical skills and technical aptitude for solving complex problems
- Naturally curious and thrives in environments requiring deep dives into technical issues and continuous learning
- Self-driven desire to exceed expectations and continuously improve performance
- Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology
- Solid understanding of concepts such as relational databases, REST APIs, and writing formulas (preferred)
Responsibilities
- Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
- Deliver world-class customer experience by actively listening, empathizing, and resolving issues timely and effectively
- Use communication skills to relay valuable feedback to product and engineering teams for platform and process improvements
- Escalate complex issues to senior technical teams or stakeholders for smooth transitions and swift resolutions
- Accurately document all customer interactions and technical issues in Salesforce, and track trends for process and product improvements
- Contribute to Airtable’s knowledge base by creating and updating resources based on customer interactions
- Stay ahead of new features and product updates, educating customers on best practices to optimize workflows and business processes
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is prior experience with Airtable required for this role?
Yes, you need experience with Airtable, whether personally or professionally, and excitement about helping others use it to transform their business.
What technical tools should I be familiar with for this position?
Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level tools is required.
Is this role remote or does it require being on the East Coast?
This information is not specified in the job description.
What kind of prior work experience is ideal for this Technical Support Specialist role?
You should have worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success.
What salary or compensation does this position offer?
This information is not specified in the job description.
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
High deductible health plan available with health savings account contribution
Complimentary One Medical membership for individuals and dependents
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
16 weeks of parental leave
Annual Learning & Development wallet to support your career development
Emergency backup care for dependents
Access to financial planning and legal support
Risks
Competition from Notion and Coda threatens Airtable's market share.
AI advancements by competitors may outpace Airtable's innovations.
Reliance on third-party integrations poses potential strategic risks.
Differentiation
Airtable combines spreadsheet and database functionalities for custom app creation.
The platform offers a no-code solution, appealing to non-technical users.
Airtable's tiered pricing caters to a wide range of users and businesses.
Upsides
Growing demand for no-code platforms boosts Airtable's market potential.
Recent AI platform launch aligns with trends in AI-driven project management.
Airtable's integration with IBM enhances its collaborative tool offerings.
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