Technical Support Specialist - 1st Shift (Hybrid) at Stryker

Portage, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

At least 3 years of professional experience with customer and/or technical support
High School diploma or GED equivalent
Ability to work flexible hours as needed to support the business needs
Complete training to achieve training certification on all product segments within first 12 months on the technical support team
Preferred
Associates or Bachelors Degree
3 or more years of experience working as a technician or providing technical support
Knowledge and experience with use of hand and power tools
Experience with Technical Communications
Fluency in French is a plus

Responsibilities

Provide high-quality customer service by troubleshooting issues, dispatching service personnel, and maintaining accurate records of all interactions
Respond to customer service requests via phone calls and emails in a timely manner
Investigate and troubleshoot product issues to support field representatives
Enter service call data accurately following standardized procedures
Maintain and track service documentation in compliance with customer agreements
Use software tools for record-keeping and technical information access
Analyze call center metrics and report findings to management
Contribute to continuous improvement project ideas and execution as well engage with root cause problem-solving
Promote customer satisfaction and uphold Stryker's brand values
Build relationships to collaborate cross-functionally and support team projects as needed
Ensure product knowledge through training and support operational excellence

Skills

Troubleshooting

Customer Service

Technical Support

Service Dispatching

Record Keeping

Call Center Metrics

Root Cause Analysis

Product Training

Hand Tools

Power Tools

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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