Technical Support Representative at Global Payments

Atlanta, Georgia, United States

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, Restaurant TechnologyIndustries

Proven customer service orientation with the ability to stay calm and focused under pressure
Ability to manage multiple tasks/projects simultaneously and adjust as company or client priorities change
Restaurant experience with an understanding of multi-unit issues pertaining to day-to-day QSR operations (food, labor, and cash controls)
Analytical and diagnostic ability to identify root causes and follow logical troubleshooting steps
Strong written and verbal communication skills
Proficiency with Microsoft Office / Google Workspace and comfort learning new applications
Typing speed ≥ 50 WPM
Associate degree or equivalent experience

Provide 1st and 2nd-level support via phone, email, or chat for Genius Back Office
Diagnose, resolve, and document technical and functional issues within established SLAs
Record detailed case activity in Salesforce. Log product defects and enhancement requests in Jira or other systems
Collaborate with Product, Development, and Implementation teams to reproduce and resolve complex cases
Assist Sales with questions related to operation and functionality of Genius Back Office
Communicate technical information clearly to non-technical users, maintaining professionalism and empathy
Contribute to internal knowledge articles and process updates
Participate in team meetings, training, and departmental initiatives
Adhere to schedules, attendance, and company policies while supporting weekend/off-hours coverage as needed
Perform other duties or project work as assigned