Technical Support, MIS at New York City Economic Development Corporation

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Economic Development, Government, TechnologyIndustries

Requirements

Bachelor’s degree or equivalent experience
Proficiency with both PC and Mac operating systems, including Windows 10, Office 365, and SharePoint Online
Minimum of 3 years of experience providing Help Desk or technical support
Demonstrated experience collaborating effectively within a team environment
Effective written and verbal communication skills for providing user support and delivering presentations to management and staff
Working knowledge of TCP/IP networking and cloud infrastructure technologies
Proven experience managing multiple technical projects and completing them on schedule
New York City residency within 180 days of hire

Responsibilities

Provide technical assistance and customer support to end users
Identify technical improvement opportunities as well as lead in facilitating user adoption of new technologies
Support on-premise and cloud services solutions such as Office 365 Suite and SharePoint Online
Assist in managing day-to-day support tickets (helpdesk tickets)
Configure, install, and troubleshoot network scanners and printers
Respond promptly to Helpdesk calls and email messages and prioritize requests according to importance
Provide basic support for hardware, software, and network access as well as remote offices
Track records of all hardware and software inventory
Must be available to work evenings (after 5 PM) and weekends as needed to support operational demands and emergency service calls
Process payments and maintain accurate records for mobile communications and IT procurement, including renewals, maintenance agreements, and General Purchase Orders
Other duties as assigned

Skills

Windows 10

Office 365

SharePoint Online

Helpdesk

Technical Support

Hardware Support

Software Troubleshooting

Network Printers

Inventory Management

Mac

New York City Economic Development Corporation

Supports community development and job creation

About New York City Economic Development Corporation

New York City Economic Development Corporation focuses on enhancing the economic landscape of New York City by collaborating with local communities. The organization implements various initiatives aimed at developing industries and businesses, which in turn helps to create quality job opportunities. Their approach includes offering training and skill-building programs to equip residents with the necessary tools for employment. Additionally, they invest in essential infrastructure to support these efforts. Unlike other organizations, their mission is specifically centered on community engagement and public investment, ensuring that the benefits of economic development are felt at the neighborhood level. The ultimate goal is to foster strong, vibrant communities through sustainable economic growth.

New York City, New YorkHeadquarters

1991Year Founded

VENTURE_UNKNOWNCompany Stage

Government & Public Sector, Social ImpactIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Professional Development Budget

Wellness Program

Gym Membership

Backup childcare

Flexible Work Hours

Employee Discounts

Risks

Competition from cities like Los Angeles could attract businesses away from NYC.

Maintaining long-term partnerships is challenging, as seen in delayed projects.

Rising demand for tech talent may increase costs for NYCEDC's initiatives.

Differentiation

NYCEDC partners with NYU-led incubators to foster innovation since 2009.

The Pilots at BAT program integrates climate innovation into urban development projects.

NYCEDC collaborates with OpenAI to enhance NYC's AI startup ecosystem.

Upsides

Digital game design incubators attract tech talent and foster innovation in NYC.

Partnership with OpenAI positions NYC as a hub for AI startups.

Atlantic Aviation's agreement extension boosts eco-friendly transportation initiatives.

Land your dream remote job 3x faster with AI

Try Jobo Free