[Remote] Technical Support Manager - EMEA/APAC at Timescale

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software / Technology, Database Management, Cloud ServicesIndustries

Skills

Key technologies and capabilities for this role

Database AdministrationPostgreSQLTimescaleDBCloud InfrastructureAI TechnologiesTechnical TroubleshootingCustomer SupportTeam LeadershipMentoringCross-team Collaboration

Questions & Answers

Common questions about this position

Is this Technical Support Manager role remote?

Yes, this role is fully remote and open to candidates in European time zones, ideally in Spain, Ireland, or Portugal.

What is the salary for this position?

This information is not specified in the job description.

What technical skills are required for this role?

The role requires strong technical expertise in Postgres databases, cloud platforms like AWS, Azure, and Google Cloud Platform, plus familiarity with containerization and AI technologies.

What is the company culture like at Timescale?

Timescale is a remote-first organization with a globally diverse team, transparent leaders, and a focus on building a collaborative, supportive, and growth-oriented team culture that promotes continuous learning and technical excellence.

What experience makes a strong candidate for this role?

Proven experience managing technical support teams with developer tools, databases like Postgres, cloud services, and AI products, combined with strong technical troubleshooting skills and excellent communication.

Timescale

Time series data management and analytics

About Timescale

Timescale specializes in managing time series data through its main product, TimescaleDB, which is an open-source database designed to efficiently handle large volumes of data points collected over time. Built on PostgreSQL, TimescaleDB offers reliable performance and operational efficiency. The company serves various industries, including IoT and financial services, enabling clients to analyze and gain insights from time series data for improved decision-making and automation. Timescale differentiates itself by providing both on-premise and cloud-based solutions, along with a freemium model that allows users to access the core product for free while offering premium features and enterprise support for revenue. The goal of Timescale is to enhance how businesses manage and analyze time series data, making it easier and more effective for organizations to leverage their data.

New York City, New YorkHeadquarters

2015Year Founded

$179.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Risks

Increased competition from Neon offering serverless Postgres databases.

Rebranding as a cloud company may confuse existing customers, risking churn.

Growing popularity of serverless platforms challenges Timescale's traditional offerings.

Differentiation

TimescaleDB is built on PostgreSQL, ensuring reliability and operational efficiency.

Offers both on-premise and cloud-based solutions, catering to diverse business needs.

Freemium model with open-source core attracts a large user base.

Upsides

Increased adoption of edge computing aligns with Timescale's time-series database offerings.

Rise of serverless computing creates opportunities for scalable, on-demand resources.

Growing trend of digital twins boosts demand for robust time-series data management.

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