Technical Support Engineer, Vercel Marketplaces at Vercel

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Infrastructure, Developer ToolsIndustries

Requirements

3+ years of work experience in developer-focused support or engineering roles
Enjoy engineering solutions to resolve root causes of recurring problems
Experience writing scripts or internal tools using APIs, and functional knowledge of SQL for analyzing usage patterns and troubleshooting integration issues
Familiarity programming in one of TypeScript, Python, or Ruby
Strong written and verbal communication skills
A mindset of customer empathy and ability to solve challenging problems
Based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin) for in-office anchor days on Monday, Tuesday, and Friday

Responsibilities

Provide technical guidance to providers’ developers on best practices for integrating with our APIs and utilizing our functionality
Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps
Build and improve AI agents to streamline common support questions and automate responses for frequent integration issues
Develop internal tools to automate provider workflows that are currently unavailable in our product, providing feedback on recurring patterns and advocating for feature improvements
Create and maintain technical documentation for provider onboarding, integration patterns, and troubleshooting guides
Provide feedback and influence our product roadmap through support escalations

Skills

Technical Support

Troubleshooting

Billing

Authentication

Authorization

Onboarding

Vercel

Next.js

Supabase

Statsig

Vercel

Platform for building and deploying web applications

About Vercel

Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$547.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Stock Options

Company Equity

Professional Development Budget

Unlimited Paid Time Off

Remote Work Options

Home Office Stipend

Risks

Increased competition in the cloud application platform space threatens Vercel's market share.

Rapid AI evolution may outpace Vercel's current offerings, risking competitive edge loss.

Reliance on a subscription model could be risky during economic downturns.

Differentiation

Vercel offers a managed global rendering layer for modern web applications.

The company provides advanced AI-powered tools for image and video optimization.

Vercel's platform supports full lifecycle media management with auto-tagging and access control.

Upsides

Vercel secured $250 million in Series E funding for growth and platform development.

The introduction of V0 enhances Vercel's offerings in AI-driven web development.

Recognition as a Visionary in Gartner's Magic Quadrant boosts Vercel's market position.

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