Application Support Engineer
Goodleap- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related technical field, and have at least 3 years of experience in technical support or a related role. Strong troubleshooting skills and experience with API integrations, specifically analytics, CRM, and SSO, are required. Familiarity with bug tracking systems like JIRA and logging tools like Bugsnag is also necessary.
The Technical Support Engineer Integrations will troubleshoot escalated technical issues for GoFundMe Pro customers, becoming a subject matter expert in integrations and API offerings. They will escalate complex problems to their manager, validate bugs, and collaborate with Product Managers to provide input on process and product improvements. This role involves owning customer experiences, communicating technical details to both technical and non-technical stakeholders, participating in scrum meetings, creating internal documentation, and ensuring queue health by answering questions and coaching TSE L1 representatives.
Online platform for crowdfunding and fundraising
GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.