GoFundMe

Technical Support Engineer Integrations

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Nonprofit, Community & Social Services, Financial TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related technical field, and have at least 3 years of experience in technical support or a related role. Strong troubleshooting skills and experience with API integrations, specifically analytics, CRM, and SSO, are required. Familiarity with bug tracking systems like JIRA and logging tools like Bugsnag is also necessary.

Responsibilities

The Technical Support Engineer Integrations will troubleshoot escalated technical issues for GoFundMe Pro customers, becoming a subject matter expert in integrations and API offerings. They will escalate complex problems to their manager, validate bugs, and collaborate with Product Managers to provide input on process and product improvements. This role involves owning customer experiences, communicating technical details to both technical and non-technical stakeholders, participating in scrum meetings, creating internal documentation, and ensuring queue health by answering questions and coaching TSE L1 representatives.

Skills

API
Troubleshooting
Customer Support
Technical Communication
Product Knowledge
Integration Expertise
API Documentation
Problem-Solving

GoFundMe

Online platform for crowdfunding and fundraising

About GoFundMe

GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.

Key Metrics

Redwood City, CaliforniaHeadquarters
2010Year Founded
$1,178.5MTotal Funding
SERIES_ACompany Stage
Fintech, Social ImpactIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Hybrid Work Options
Family Planning Benefits
Commuter Benefits
Parental Leave
Unlimited Paid Time Off
Mental Health Support
Wellness Program
Professional Development Budget
Conference Attendance Budget

Risks

Emerging crowdfunding platforms with lower fees could attract users away from GoFundMe.
Partnership with Meta may expose GoFundMe to privacy concerns, affecting user trust.
Reliance on voluntary tips may be unsustainable during economic downturns.

Differentiation

GoFundMe is the most trusted name in crowdfunding since its founding in 2010.
The platform serves diverse clients, from individuals to nonprofits, globally.
GoFundMe's user-friendly interface allows fundraisers to start campaigns in five minutes.

Upsides

Collaboration with Meta enhances social sharing, boosting fundraiser reach and effectiveness.
Specific relief funds for disasters position GoFundMe as a go-to emergency platform.
Partnerships with organizations enhance GoFundMe's reputation as a socially responsible platform.

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