Technical Support Engineer - Cork, Ireland (NCG FY'25) at Cohesity

Cork, County Cork, Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Data Security, CybersecurityIndustries

Requirements

Degree in Computer Science, Information Systems or related field & graduating in 2026
Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly
Operating Systems Knowledge – Familiarity with Windows, macOS, Linux
Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches
Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python
Deep technical expertise
Excellent communication and customer service skills
Passionate about providing high-level support
Based in or able to work in Cork, Ireland (in-office, within reasonable commute)

Responsibilities

Work with Cohesity customers to provide a timely resolution to technical issues
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Develop knowledge base articles

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingCustomer ServiceIssue InvestigationCommunication

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in the office?

The position is based in the local support centre in Cork, Ireland, where you will work with other engineers.

What skills are required for the Technical Support Engineer role?

Key skills include troubleshooting and problem-solving, operating systems knowledge (Windows, macOS, Linux), and networking basics (TCP/IP, DNS, DHCP, VPNs, firewalls, routers, switches). Basic scripting and automation with PowerShell or Bash is optional but valuable. A degree in Computer Science, Information Systems or related field is also preferred.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Cohesity?

Cohesity encourages thinking big, taking on dynamic goals with innovative thinkers, and maintains an obsession with customers that keeps the team humble and focused on continuous learning. The company has been globally recognized for innovation, product strength, simplicity in design, and culture.

What makes a strong candidate for this Technical Support Engineer position?

Strong candidates have a degree in Computer Science or related field (graduating in 2026 preferred), deep technical expertise in troubleshooting, OS, and networking, plus excellent communication and customer service skills.

Cohesity

Data management solutions for enterprises

About Cohesity

Cohesity specializes in data management solutions for data centers and cloud environments. Its main products, the Cohesity DataPlatform and Cohesity DataProtect, help businesses consolidate tasks like backup, recovery, and data storage into one platform, making it easier to manage large amounts of data while reducing complexity and costs. Unlike many competitors, Cohesity focuses on simplifying data management for medium to large enterprises across various industries, including finance and healthcare. The company's goal is to help businesses manage, protect, and gain insights from their data more efficiently.

San Jose, CaliforniaHeadquarters

2013Year Founded

$642MTotal Funding

SECONDARYCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health & Wellness - Managing emotional and physical health are key to living happier lives. Cohesity employees enjoy access to exercise and meditation apps, e-Learning resources, Scribd, and more.

Parental Leave - Cohesity offers salary continuation in coordination with other benefits up to 20 weeks for maternity leaves. Up to four weeks of child bonding leave is offered to non-birth parents.

Personal Time - Our unlimited PTO policy ensures that you have work-life wellbeing and flexibility when you need it.

Financial - Cohesity offers a competitive salary, pay-for-performance bonus plan, retirement savings plan, flexible spending accounts, commuter checks, and more.

Risks

Emerging competition from startups like Eon challenges Cohesity's market position.

Integration challenges from Veritas acquisition could disrupt operations.

New leadership roles may lead to transitional challenges in company culture.

Differentiation

Cohesity integrates AI to enhance data insights and protection, setting it apart.

Their hyper-converged secondary storage simplifies data management for enterprises.

Cohesity's recognition as AWS Global Storage Partner of the Year boosts its credibility.

Upsides

Strategic partnership with NVIDIA enhances AI-driven data management solutions.

Acquisition of Veritas Technologies expands Cohesity's market share in data protection.

Deepening partnership with CrowdStrike strengthens cybersecurity offerings against data breaches.

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