Technical Support Engineer at Kobo

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, SaaSIndustries

Requirements

Solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations
Can read code (e.g., JavaScript / TypeScript) and understand data flows and logs
Communicate clearly and can explain technical concepts to engineers and non-engineers alike
Are empathetic and patient — enjoy helping others solve problems
Thrive with autonomy, take initiative, and drive your own projects
Like structured, high-performance environments and prefer working in person (in-office culture)
Prior experience in a technical support role is a plus but not required

Responsibilities

Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases
Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical
Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities
Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics
Process Improvement: Set up better tooling, automation, and reporting to scale support capabilities
Implement smaller new features across the codebase based on findings
Work with tech: APIs (REST + SOAP + OAuth), Node.js, TypeScript, SQL, GCP (logs & monitoring), and various HRIS / ATS / Payroll systems + Kombo’s troubleshooting tools

Skills

Key technologies and capabilities for this role

APITroubleshootingDebuggingIntegrationsHRISATSPayrollTechnical Support

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The role is on-site in Berlin.

What skills are required for the Technical Support Engineer position?

Key skills include troubleshooting API integrations, debugging data-sync issues and authentication flows like OAuth and API keys, and handling provider-specific edge cases. Experience with customer guidance via Slack, email, and video calls, internal collaboration with engineering teams, and knowledge building through documentation is essential.

What is the company culture like at Kombo?

Kombo emphasizes excellent support as a core product advantage, with a collaborative environment where support engineers work closely with product and engineering teams. The company values high support quality, as evidenced by G2 badges for 'Best Support' and customer feedback highlighting it as a top reason for choosing Kombo.

What does a strong candidate for this role look like?

A strong candidate excels at solving technical issues directly as a support engineer, collaborates effectively with engineering teams on complex bugs, and contributes to process improvements like automation and documentation to scale support.

What is the salary or compensation for this position?

This information is not specified in the job description.

Kobo

Provides eReaders and digital reading apps

About Kobo

Rakuten Kobo Inc., a leading player in digital reading technology, provides a sophisticated ecosystem for seamless access to ebooks across various devices through its range of eReaders and Kobo App. This company is ideal for individuals passionate about transforming and enhancing the global reading experience, offering a highly collaborative environment that supports over 30 million users worldwide. Employees can thrive on opportunities to interact with cutting-edge technology while contributing to an expansive digital library that enriches both the accessibility and enjoyment of reading.

Toronto, CanadaHeadquarters

2009Year Founded

$395.9MTotal Funding

ACQUISITIONCompany Stage

Consumer Software, EducationIndustries

201-500Employees

Benefits

Flexible Work Hours

Remote Work Options

Health Insurance

Paid Sick Leave

401(k) Company Match

Commuter Benefits

Health Savings Account/Flexible Spending Account

Employee Discounts

Parental Leave

Professional Development Budget

Training Programs

Meal Benefits

Company Social Events

Risks

Increased competition from Amazon's Kindle Unlimited may attract Kobo's customers.

The rise of audiobook platforms like Audible may impact Kobo's e-book sales.

Free online reading platforms could reduce demand for Kobo's paid e-books.

Differentiation

Kobo supports multiple formats, including EPUB and PDF, unlike some competitors.

Kobo offers nearly 4 million titles in 68 languages, a diverse selection.

Kobo's platform synchronizes bookmarks across devices, enhancing user convenience.

Upsides

Audiobook integration could increase user engagement and revenue for Kobo.

Sustainability initiatives may attract environmentally conscious consumers to Kobo.

AI-powered personalization can enhance user experience and retention on Kobo's platform.

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