Technical Support Engineer at Metaview

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, RecruitingIndustries

Requirements

1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company
Comfort digging into logs, systems, and documentation to get to root causes
Experience translating ambiguous customer issues into clear, structured problem statements and next steps
Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations
SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work
Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders
High ownership mindset: hands-on, proactive, and motivated by improving the underlying system—not just closing tickets

Responsibilities

Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly
Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems
Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team
Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers
Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting
Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes

Skills

Key technologies and capabilities for this role

technical supporttroubleshootinglog analysisroot cause analysiscustomer successengineering collaboration

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid.

What experience is required for this Technical Support Engineer role?

1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company is required, along with comfort digging into logs, systems, and documentation to get to root causes, and experience translating ambiguous customer issues into clear, structured problem statements.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Metaview?

Metaview operates with a core principle of velocity, optimizing everything around accelerating the rate of learning, doing truly great work, communicating openly and directly with full context, all while maintaining craft and quality.

What makes a strong candidate for this role?

Strong candidates have 1–3 years in customer-facing technical support at a B2B software company, experience with logs and root cause analysis, translating ambiguous issues into structured problems, and the ability to collaborate closely with Customer Success, Sales, and Engineering teams.

Metaview

Automates interview transcription and coaching

About Metaview

Metaview enhances the interview process for companies by using data analytics and automation. Its main product is an automated interview transcription and coaching platform that records and transcribes interviews, offering personalized feedback to interviewers. This helps companies make informed hiring decisions based on data rather than subjective impressions. The platform easily integrates with existing interview tools, allowing for quick setup and immediate benefits. Metaview operates on a subscription-based model, providing clients with ongoing access to its features while ensuring a steady revenue stream. The company differentiates itself by focusing on scaling hiring processes without compromising quality, reducing interview bias, and improving the candidate experience. With over 300 customers, including notable clients like Bulb and Careem, Metaview aims to transform recruitment practices through actionable insights and continuous development for interviewers.

London, United KingdomHeadquarters

2018Year Founded

$14.2MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Benefits

Company Equity

Risks

Increased competition from AI-driven HR tech startups threatens Metaview's market share.

Data privacy concerns may scrutinize Metaview's reliance on recording interviews.

Economic downturns could reduce client spending on HR technology, impacting revenue.

Differentiation

Metaview offers automated transcription and coaching for interviews, enhancing hiring decisions.

The platform integrates seamlessly with existing interview tools, requiring minimal setup.

Metaview's data-driven approach supports unbiased and evidence-based hiring processes.

Upsides

Metaview raised $7M in Series A funding to accelerate growth and product development.

The rise of remote work increases demand for Metaview's virtual interview solutions.

Growing emphasis on diversity in hiring aligns with Metaview's unbiased interview process.

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