Technical Support Engineer at Strava

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

4+ years of experience in technical support engineering, solutions engineering, or similar hands-on technical roles
Understanding of web application architecture, authentication protocols (OAuth, SSO), and modern development practices
Strong proficiency with modern web technologies, APIs, and integration patterns
Hands-on experience with scripting and automation (Python, JavaScript, Ruby, or similar)
Comfort working with databases (SQL), data analysis tools, and API debugging
Experience with CRM platforms such as Zendesk, Intercom, or similar
Familiarity with AI agent platforms, chatbot technologies, and conversational AI tools
Deep support operations expertise with proven track record of identifying inefficiencies, implementing solutions
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences

Responsibilities

Execute technical projects for our support tool stack, with initial focus on software migrations and AI implementation
Build and maintain backend integrations between our ticketing platform and other critical systems to enable real-time data exchange and automated workflows
Manage data extraction, validation, transformation and migration processes across platforms
Develop contextual understanding of agent workflows, tooling gaps, and operational friction points to scope and build technical solutions that improve efficiency, streamline CM workflows and reduce manual effort
Build automations and integrations to reduce agent handle time, improve data accuracy, and enhance the support experience
Identify and build tooling integrations for product releases that bring user/admin functionality into CRM or bot workflows, enabling agents and automation to resolve issues without external tools
Research, scope, and lead trials to advise tooling adoption and improvement to the team’s tech stack
Configure webhooks, automation rules, and data synchronization processes
Troubleshoot integration failures and work with vendors and Engineering teams to resolve issues
Partner with Engineering and CM teams to translate business and support needs into technical specifications
Communicate project progress, risks, and blockers to stakeholders
Participate in incident response and post-mortems for service-impacting issues
Partner with IT, Finance, and Legal teams to ensure integrations comply with security, privacy, and compliance requirements
Analyze support metrics and operational data to identify opportunities for automation and process improvement
Research and evaluate new tools and technologies to improve support operations
Mentor CM team members on technical concepts and best practices

Skills

System Migrations

Backend Integrations

Automation

Data Extraction

Data Validation

Data Transformation

ETL

AI Implementation

Ticketing Platforms

Workflow Automation

Platform Maintenance

Strava

Fitness tracking and social networking platform

About Strava

Strava is a digital platform that allows athletes and fitness enthusiasts to record, track, and analyze their physical activities, offering metrics like speed, pace, and distance. It operates on a freemium model, providing basic services for free while charging for premium features such as advanced training plans and detailed activity breakdowns. Strava distinguishes itself from competitors through its social networking aspect, enabling users to share activities and connect with others, fostering a supportive community. The goal of Strava is to enhance the fitness experience by providing valuable performance insights and encouraging community engagement.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$147.3MTotal Funding

SERIES_FCompany Stage

Consumer Software, Social ImpactIndustries

501-1,000Employees

Benefits

100% company paid benefits for employees and families

Flexible paid time off

$2,000 annual professional development stipend

Paid time off for volunteering

401(k) Plan with company matching

$1000 annual gear stipend

$500 annual gym reimbursement

Onsite fitness rooms with showers, lockers, and towel service

Weekly team workouts

Free yoga classes

Secure bike storage

Twice weekly dinner for those working late

Monthly happy hours

Dog days

Cell phone reimbursement

Snacks & stocked kitchens

Risks

Increased competition from evolving fitness apps may attract users away from Strava.

Over-reliance on partnerships like Apple Fitness may not ensure long-term growth.

Integration with third-party apps could lead to data privacy concerns affecting user trust.

Differentiation

Strava combines fitness tracking with social networking, fostering a unique community experience.

The platform offers a freemium model, attracting a wide range of users globally.

Strava's compatibility with most GPS devices enhances its accessibility and user base.

Upsides

Partnership with Apple Fitness+ expands Strava's reach and user engagement.

Integration with Mibro Fit enhances user experience and social connectivity.

Growing trend of virtual fitness challenges aligns with Strava's community-driven events.

Land your dream remote job 3x faster with AI

Try Jobo Free