Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
Candidates are required to have 2+ years of experience in customer support, technical support, system administration, or a related customer-facing role, along with knowledge of the Windows environment, including Windows Service and Workstation, troubleshooting, and diagnosing low-level operating systems and network issues. A passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment is also required, as is the ability to learn new technologies quickly, and excellent relationship management, customer service, and communication skills.
Responsibilities
The Technical Support Engineer will provide well-thought-out and reliable direction to help customers integrate, deploy, and maintain the CrowdStrike service, taking ownership of customer issues including initial troubleshooting, identification of root cause, and issue resolution or escalation. They will identify and escalate priority issues, meet or exceed customer expectations on response quality and timeliness, serve as a point of contact on customer escalations, collect information and document bugs, create process or troubleshooting documentation, and push creative thinking beyond existing industry standard practices to come up with process improvements and new ways to delight customers. Weekend coverage, specifically working Friday through Monday, is also required.
Skills
Cybersecurity
Technical Support
Troubleshooting
Customer Service
Operating Systems
Security Platforms
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Key Metrics
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees