Technical Support Analyst at WellSky

Overland Park, Kansas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor's Degree or equivalent work experience
At least 2-4 years relevant work experience
SQL proficiency: Ability to identify database tables, write and execute queries, back up statements, and troubleshoot issues. Must be comfortable reading, modifying, and interpreting SQL code
API familiarity: Basic understanding of APIs, with the ability to work with existing integrations
Must be able to work as part of an on-call rotation for after-hours support
Willing to work additional or irregular hours as needed
Must work in accordance with applicable security policies and procedures to safeguard company and client information
Must be able to sit and view a computer screen for extended periods of time

Responsibilities

Review, troubleshoot, and document escalated application technical issues
Assist engineering and quality assurance teams to identify, debug, test, and resolve client-facing application issues
Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications
Escalate and document unresolved issues as required and maintain ownership of issue through resolution
Ensure required response time and resolution times are met
Perform other job duties as assigned

Skills

Key technologies and capabilities for this role

SQLAPISalesforceJiraConfluenceTroubleshooting

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What are the required qualifications for the Technical Support Analyst role?

Candidates need a Bachelor's Degree or equivalent work experience, 2-4 years of relevant work experience, SQL proficiency including ability to identify database tables, write and execute queries, and troubleshoot issues, and basic understanding of APIs.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at WellSky?

WellSky fosters a culture where independent thinking and collaboration create an authentic environment, thriving on innovation, inclusiveness, and cohesive perspectives, allowing employees to make a difference.

What makes a strong candidate for this Technical Support Analyst position?

Strong candidates will have the required qualifications plus preferred experience with AI tools, Salesforce, Jira, Confluence, or the pharmaceutical industry, and be willing to participate in on-call rotations and work irregular hours.

WellSky

Healthcare software and community care solutions

About WellSky

WellSky offers software and services to improve health and community care, making it easier for providers and patients to access and navigate care. Its products, like the WellSky Value Based Care Suite, integrate with Electronic Health Record (EHR) systems to enhance care coordination. WellSky stands out by providing a comprehensive range of solutions, including strategic consulting and revenue cycle management, which help clients operate more efficiently. The company's goal is to enhance care delivery and improve individuals' quality of life through effective solutions.

Reston, VirginiaHeadquarters

1980Year Founded

$34.5MTotal Funding

DEBTCompany Stage

Social Impact, HealthcareIndustries

1,001-5,000Employees

Benefits

High deductible health plan with a generous employer contribution

PPO medical plan

Dental and vision insurance

401(k) plan with access to financial advisors who can provide personal financial guidance at no cost

Robust paid time off, including holidays, vacation, well-being, and volunteer days

Flexible spending accounts (medical and dependent)

Life and disability insurance

Educational assistance

Employee Assistance Plan with free and confidential emotional, financial, legal, and family resources

Risks

Integration challenges with acquisitions like Bonafide may cause operational inefficiencies.

Data privacy issues may arise from collaborations in the nonprofit sector.

Dependency on third-party systems increases exposure to partners' operational risks.

Differentiation

WellSky offers comprehensive solutions across the full continuum of care.

The company integrates with any EHR system to improve care coordination.

WellSky's services include strategic consulting, compliance, and revenue cycle management.

Upsides

Growing demand for integrated care solutions boosts WellSky's market potential.

Value-based care models align with WellSky's offerings, enhancing growth opportunities.

Acquisitions like TapCloud enhance patient engagement and reduce costs.

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