Job Description: Software Technical Support (Remote)

Employment Type: Full-time Location Type: Remote

Position Overview

Experian is seeking a motivated individual to provide remote, software technical support for Experian EDQ clients. Our solutions encompass data cleansing, validation, enrichment, and profiling. The successful candidate will promptly assist clients in resolving issues through various channels, including email, phone, and ticketing systems, by diagnosing and troubleshooting technical problems related to API, data processing, and application functionality.

Responsibilities

• Provide remote, software technical support for Experian EDQ clients.
• Promptly help solve clients' issues through multiple channels (email, phone, ticketing systems).
• Diagnose and troubleshoot technical issues related to API, data processing, and application functionality.
• Collaborate with internal teams (product development, Level 2 and Level 3 engineering, account management) to resolve complex technical issues and escalate as needed.
• Document customer interactions, including troubleshooting steps, solutions provided, action owners, and follow-up plans.
• Contribute to creating knowledge base articles using the Knowledge Centered Service methodology.
• Stay informed about product updates, new features, and industry trends in data quality management and API technologies.

Requirements

• Experience: 1-3 Years of Desktop Support, Help-Desk, or IT-related support.
• Education: BA degree or equivalent experience.
• Technical Skills:
  • Proficient in Windows Server/Linux environment.
  • Proficient in CLI.
  • Knowledge of basic networking concepts.
  • Knowledge of remote desktop technologies.
  • Knowledge of Salesforce or similar ticketing systems.
• Language: English Level B2.

Schedule

• Working Days: Tuesday to Saturday
• Working Hours: 7:00 AM to 4:00 PM
• Days Off: Sunday & Monday

Company Description

Experian is a global data and technology company dedicated to powering opportunities for individuals and businesses worldwide. We leverage our unique combination of data, analytics, and software to redefine lending practices, prevent fraud, simplify healthcare, create marketing solutions, and provide deeper insights into the automotive market. We also assist millions in achieving their financial goals, saving them time and money.

Experian operates across diverse markets, including financial services, healthcare, automotive, agribusiness, and insurance. We invest in our people and advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we employ 22,500 people across 32 countries, with our corporate headquarters in Dublin, Ireland. Learn more at experianplc.com.

Additional Information & Benefits

Experian offers a comprehensive benefits package, including:

• Medical, life, and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program
• And more.

Our culture emphasizes diversity, equity, and inclusion (DEI), work/life balance, development, authenticity, collaboration, wellness, and reward & recognition. Experian's people-first approach has been recognized with awards such as World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024.

Experian is an Equal Opportunity and Affirmative Action employer. We believe our diverse workforce drives our success and encourage everyone to bring their whole selves to work. If you require accommodation due to a disability or special need, please inform us at the earliest opportunity.

Additional Details:

• Department: Customer Service
• Industry: Financial Services
• Function: Information Technology
• Experience Level: Not Applicable
• Type of Employment: Full-time
• Language: English
• Remote: Yes