Technical Solution & Support Engineer

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

NIQ is seeking a Technical Solution & Support Engineer to join their Technology teams working on the new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. This role involves providing enterprise-level technical support to external and internal customers and prospects. The ideal candidate will be part of a team of skilled technologists passionate about learning and prototyping cutting-edge technologies.

Requirements

• Experience providing technical support or being part of an implementation team.
• Good level of written and spoken English (must have).
• Great written and verbal client communication skills.
• Strong troubleshooting and problem-solving skills with high attention to detail.
• Strong customer service orientation.
• Strong SQL background (must have).
• Willingness to work outside of business hours from time to time.
• Team spirit, self-motivation, and a positive attitude.
• Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent.
• Ability to work with multiple interfaces and tasks in a dynamic environment.
• Nice to have:
  • Knowledge in Linux systems, utilities, and scripting.
  • Experience with supporting an analytic product in a SAAS environment.
  • Development skills.
  • Knowledge of ETL processes.
  • Business orientation, specifically in the Retailer domain.

Responsibilities

• Provide enterprise-level technical external and internal support to customers and prospects via a support ticketing system and within SLAs.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues.
• Collaborate internally and support the technical onboarding of new customers, including user setups and configurations.
• Monitor and validate automated data processes.
• Document knowledge and help educate colleagues and teammates on technical cases.
• Keep current with product knowledge and the latest features and functionality.
• Participate in one Friday shift approximately every 1 to 1.5 months.

Company Information

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together two industry leaders with unparalleled global reach. With a holistic retail read and comprehensive consumer insights delivered through advanced analytics and state-of-the-art platforms, NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in over 100 markets, covering more than 90% of the world’s population.

Additional Information & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).

NIQ is committed to reflecting the diversity of the clients, communities, and markets it measures within its own workforce.