Technical Solution & Support Engineer

Yokne'am Ilit, Z, Israel

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Consumer Insights, Data & AnalyticsIndustries

Requirements

Candidates should possess a Bachelor’s degree in information systems, computer science, industrial engineering, or an equivalent field, and must have a good level of written and spoken English. Strong troubleshooting and problem-solving skills, combined with a detail-oriented approach, are essential, as is a solid SQL background. Furthermore, experience providing technical support or being part of an implementation team is required, along with a willingness to work outside of regular business hours when necessary.

Responsibilities

As a Technical Solution & Support Engineer, you will provide enterprise-level technical support to customers and prospects via a support ticketing system, adhering to established SLAs. This role involves researching, diagnosing, troubleshooting, and identifying solutions to customer technical issues, collaborating internally to support the onboarding of new customers, monitoring and validating data automated processes, documenting knowledge, and educating colleagues. Additionally, you will keep current with product knowledge and latest features, and participate in one Friday shift per month.

Skills

Technical Support

Troubleshooting

Customer Support

Data Monitoring

Knowledge Documentation

Azure

Support Ticketing

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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