Technical Solution Consultant at Hewlett Packard Enterprise

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

First Level University degree: technical or non-technical (e.g., Bachelor of Arts/Science), typically 3-4 years beyond High School, BA/BS or equivalent experience
5-7 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with the company's products; knowledge of multiple product lines (e.g., proactive, reactive, storage, enterprise systems, tier 2 or 3 support)
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience; E-support experience, knowledge and resolution ability
Ability to solve and document solutions for usage of other technicians and customers
Ability to mentor new agents and train peers on solutions
Ability to take full ownership for resolution with escalated customers
Ability to lead technical action plans
Ability to lead or provide expertise to teams or projects
Highly Developed knowledge of more complex solutions
Additional Skills: Accountability, Action Planning, Active Learning, Active Listening, Bias (awareness), Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a mentor and guide other employees
Provide direction and guidance to process improvements
Articulate clearly, recommend and explain resolutions to clients
Understand and utilize ITIL
Represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc

Skills

Hardware Troubleshooting

Software Troubleshooting

Technical Support

Customer Relations

Product Specifications

Repair Support

Warranty Management

IT Operations

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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