Technical Solar Expert at Omnidian

Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Solar Energy, Renewable Energy, Energy StorageIndustries

Requirements

Strong ability to communicate with customers in English and Spanish via phone and email
Written and verbal communication in English and Spanish is clear, concise, and articulate; takes detailed and efficient notes
Committed to providing an exceptional customer experience
Seeks to understand others’ points of view
Can deliver tough news clearly and compassionately
Enjoys stability and strives for mastery in a job
Proactively identifies process improvement opportunities with a bias for action
Can balance the voice of the customer with the financial impact on the organization
Minimum: 5+ years of customer support experience OR 2+ years of IT or Technical Troubleshooting OR 6+ months of solar experience
Midpoint: 2+ years of solar experience (e.g., technical support role, field service role, technical coursework, solar certificate, or other relevant experience)
Above Midpoint: 4+ years of solar experience

Responsibilities

Handle inbound and outbound phone calls, emails, and chat messages
Provide answers to both basic and technical questions about solar systems
Troubleshoot solar systems remotely, using technical knowledge to diagnose and resolve issues
Decide when to submit a case to the dispatch team or client-facing team for additional action or remediation
Own follow-up on open tickets, working with homeowners, field service partners, and internal managers to find win-win solutions
Improve processes through self-directed and collaborative projects, identifying areas for enhancement in customer service and technical support
Engage in ongoing training and mentoring to increase knowledge of the business model and technical systems

Skills

Key technologies and capabilities for this role

Solar EnergyTechnical TroubleshootingCustomer SupportTier 1 SupportTier 2 SupportPhone SupportEmail SupportChat SupportSpanishEnglish

Questions & Answers

Common questions about this position

What are the working hours for this role?

Main customer service hours are Monday through Friday, 7 AM to 5 PM US Pacific Time, with potential expansion to any day Monday through Sunday, 6 AM to 6 PM PST as the company grows.

What is the company culture like at Omnidian?

Omnidian offers a culture of growth with mentorship and career advancement opportunities, an inclusive community with global affinity groups and a commitment to diversity, equity, and inclusion, and a passionate, mission-driven team emphasizing collaboration, mutual respect, and trust.

What skills are required for the Technical Solar Expert role?

Candidates need technical knowledge to troubleshoot solar systems remotely, customer service skills for handling inbound/outbound calls, emails, chats in English and Spanish, and the ability to own ticket follow-ups and improve processes.

Is this a remote position?

This information is not specified in the job description.

What makes a strong candidate for this Technical Solar Expert position?

A strong candidate is committed to providing excellent customer service, has technical expertise in solar systems for troubleshooting, is bilingual in English and Spanish, and thrives in a collaborative environment with autonomy and growth opportunities.

Omnidian

Maintains and monitors solar energy systems

About Omnidian

Omnidian focuses on the maintenance and performance assurance of solar energy systems for homeowners and businesses, including large-scale residential portfolio owners. Their primary service is a 24/7 remote monitoring system that tracks solar system performance and coordinates repairs when necessary, ensuring minimal downtime. Clients pay for subscription-based protection plans, and a standout feature is their 95% Energy Guarantee, which compensates clients if their solar system underperforms. This approach shifts the risk of maintenance issues from clients to Omnidian, providing financial security and peace of mind.

Seattle, WashingtonHeadquarters

2016Year Founded

$80MTotal Funding

LATE_VCCompany Stage

Energy, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Unlimited Paid Time Off

Remote Work Options

Stock Options

Performance Bonus

Paid Sabbatical Leave

Risks

Increased competition in the solar maintenance sector may pressure Omnidian's market share.

The dip in climate tech funding could limit Omnidian's future investment opportunities.

Expansion into international markets may expose Omnidian to regulatory challenges.

Differentiation

Omnidian offers a 95% Energy Guarantee, compensating clients for energy loss.

The company provides 24/7 remote monitoring with real-time diagnostics for solar systems.

Omnidian integrates with billing partners and CRM systems for streamlined operations.

Upsides

Omnidian recently raised $25 million to enhance its technology and services.

The company achieved B Corp Certification, highlighting its commitment to sustainability.

Advancements in AI-driven predictive maintenance could enhance Omnidian's monitoring capabilities.

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