Technical Services Specialist - BMS at ConnectWise

Angeles City, Central Luzon, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s degree in related field or equivalent business experience
2+ years of relevant experience
Preferred: 1+ years of experience working in a technical-service oriented position
Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Strong customer service skills
Strong desire to help our partners and peers
Excellent written and verbal communication skills
Strong interpersonal skills and willingness to work alongside multiple cross-functional teams
Organized and strong attention to detail

Responsibilities

Provides support to the Technical Support teams, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Technical Services team through the explanation of facts, policies, and practices
Communicates to partners or customers regarding their reported issue via email, phone, chat, and remote sessions
Identifies and escalates situations requiring urgent attention to appropriate teams
Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports status to appropriate team
Maintains knowledge of technology innovations and trends
Performs regular queue review to stay up to date on any issues

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingIssue DiagnosisCustomer CommunicationDocumentationResearchAnalysisRemote SessionsQueue Management

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position offers onsite, hybrid, or remote work depending on location, with 0-10% travel potentially required.

What skills are required for the Technical Services Specialist role?

Key required skills include strong customer service skills, excellent written and verbal communication skills, strong interpersonal skills, ability to work independently with general supervision, and strong attention to detail.

What is the company culture like at ConnectWise?

ConnectWise fosters an inclusive, positive culture that values unique contributions, perspectives, and skills, powered by connections, colleagues, and community, while inviting discovery, debate, and recognizing key moments.

What experience is recommended for this position?

A Bachelor’s degree in a related field or equivalent business experience is recommended, along with 2+ years of relevant experience and preferably 1+ years in a technical-service oriented position.

Is the salary specified for this role?

This information is not specified in the job description.

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.

Increased competition from companies like Liongard could impact market share.

Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).

The company integrates with hundreds of vendors, creating a robust ecosystem for users.

ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.

The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.

Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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