Technical Service Specialist at Medtronic

Minneapolis, Minnesota, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's degree with 2+ years of relevant experience or Advanced degree with 0 years experience
Degree-related industry experience (preferred: at least one year)
Bachelor's of Engineering degree (Mechanical, Electrical, Software or Bio-Medical) (preferred)
Personal productivity and self-discipline to accomplish multiple tasks simultaneously

Responsibilities

Respond to customer and field personnel technical inquiries to the CAS contact center accurately and efficiently, by phone and email, during standard business hours and outside business hours (on-call) on a rotational basis
Maintain and submit technical records and documentation as per regulatory requirements
Provide process, documentation, tools, equipment, and materials to the global field service organization to allow them to accomplish their work effectively and efficiently
Assist in the update or create procedures, quality documents, service manuals, or other documentation required for field and technical services teams
Support projects aimed at increasing customer uptime and service effectiveness including communication with Medtronic field service and depots worldwide that service CAS capital equipment
Provide input to the organization on key projects focused on quality improvements, system updates and next generation equipment
Support training to internal field service, technical service, sales and clinical personnel
Work with the global field organization to support service activities in existing markets and expansion into new markets
Manage and prioritize service-related issues and escalations from the global field service team
Research, plan, design, verify, validate and develop mechanical and/or electromechanical products and systems
Recommend various technology options or approaches for system, processes, facility or program improvements in terms of safety, performance, efficiency or costs
May be responsible for the transfer from R&D to manufacturing

Skills

Technical Support

Electrophysiology

Cardiac Ablation

Project Management

Service Repair

Customer Service

Documentation

Regulatory Compliance

Phone Support

Email Support

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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