Technical Service Administrator (Field Service Operations) at Alcon

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Eye Care, Medical DevicesIndustries

Requirements

High level of customer and solution orientation
Previous experience working in back office administration, customer service area
Proficiency in English and other EU language
Excellent MS office skills; SAP/SalesForce nice to have
Master data management in ERP and CRM
Good analytical skills
Strong attention to detail and accuracy
Ability to work independently and within a team
Positive attitude and ability to work in fast-paced project environment

Responsibilities

Processing of customer service requests, internal service requests and other inquiries
Handle customer direct parts requests including ordering and invoicing
Dispatch engineers on customers and internal demands including case and work-order creation and management
Maintain high data integrity with the Installed Base data in CRM including connections to other systems
Setup of new service contracts including creation of PM plans
Renewals of existing service contracts including creation/maintenance of PM plans
Maintain service contracts billing plans and invoicing in ERP system
Manage master data in ERP and CRM, including materiel configuration, extension, pricing etc
Manage spare parts orders and receiving in collaboration with engineers and warehouse

Skills

CRM

ERP

Customer Service

Service Contracts

PM Plans

Invoicing

Work-Order Management

Data Integrity

Master Data Management

Spare Parts Management

Administrative Processes

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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