Technical Program Manager at Decagon

San Francisco, California, United States

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$150,000 – $230,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

5+ years of experience as a program or project manager, ideally in the software-as-a-service (SaaS) industry
Strong understanding of enterprise software delivery and experience driving successful customer implementations
Excellent project management skills — able to manage multiple complex builds simultaneously, prioritize effectively, and deliver on schedule
Exceptional communication and interpersonal skills, with the ability to build trust and coordinate across engineering, product, and customer teams
Analytical and structured thinker with the ability to identify and mitigate risks, resolve issues quickly, and make data-informed decisions
Technical acumen in the form of understanding technical concepts like APIs, integrations, or data flows, and can translate between technical and business audiences
Thrives in a fast-paced, dynamic environment, balancing multiple implementations while maintaining a high standard of quality and accountability
Hands-on AI/LLM experience: Exposure to conversational AI or large language models (preferred)

Responsibilities

Lead the coordination and support the delivery of multiple AI agent development projects simultaneously for largest customers, breaking down ambiguous goals into phased roadmaps with clear milestones to ensure on-time, high-quality outcomes
Coordinate cross-functional teams: Work across technical and non-technical stakeholders – Agent Product Management, Go-to-market, and engineering product – through the full agent development lifecycle, aligning requirements and timelines and proactively managing dependencies and risks
Plan and track project delivery: Co-own project planning activities, including scoping requirements, prioritizing agent build roadmaps, aligning on milestones/outcomes, and identifying & clearing blockers to keep each implementation on track
Ensure transparency and alignment: Facilitate clear communication across all stakeholders, providing regular status updates and surfacing issues early so there are no surprises. Occasionally interface with customer teams to align on schedules or deliverables
Continually improve processes: Apply data-driven insights and lessons learned from each deployment to refine playbooks and processes, ensuring efficient scaling of customer implementations with high standards of quality

Skills

Technical Program Management

AI Agents

Cross-functional Coordination

Roadmap Planning

Milestone Management

Product Management

Go-to-Market

Engineering Coordination

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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