Technical Product Support Engineer (Remote): AMER at Telnyx

Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Candidates should possess SIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge, and a strong customer-focus with excellent interpersonal and communication skills. Familiarity with Wireshark and Postman is also required, along with the ability to troubleshoot VoIP/SIP calls and RTP packets.

Responsibilities

As a Technical Product Support Engineer, you will troubleshoot VoIP/SIP calls and RTP packets using Wireshark and internal tools to assist customers and vendors, replicate API issues reported by customers using Postman, analyze T.30 and T.38 packets to troubleshoot faxing issues, run live packet captures from cloud servers, familiarize yourself with the company's API and VoIP products, monitor operational pager alerts, improve customer self-service through documentation, and liaise with technical peers for escalated cases, while directly interacting with customers via chat, call, and email.

Skills

VoIP

SIP

RTP

Wireshark

Troubleshooting

Communication

Problem-solving

API

Postman

Telnyx

Provides cloud-based communication services

About Telnyx

Telnyx provides communication services over the internet, focusing on voice, messaging, wireless, and fax services for businesses. Its self-service platform, the Mission Control Portal, allows clients to manage their communication needs, such as phone numbers and messaging, in one place. The company operates on a pay-as-you-go pricing model, charging clients based on their usage of services like voice calls and text messages. Telnyx stands out from competitors by owning its global IP network, which enhances service reliability and security. The company's goal is to deliver high-quality communication solutions that are both cost-effective and dependable for businesses of all sizes.

Chicago, IllinoisHeadquarters

2009Year Founded

$972.7KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Share Options

Risks

Breaches of anti-scam rules could harm Telnyx's reputation and finances.

Increased competition from AI-driven platforms may erode market share.

Past DDoS attacks highlight potential network security vulnerabilities.

Differentiation

Telnyx offers a cloud-agnostic IP network for carrier-grade communication services.

The Mission Control Portal provides a self-service platform for managing communication needs.

Telnyx's global IP network ensures high performance and control over services.

Upsides

Partnership with LivePerson enhances AI-driven customer engagement solutions.

Launch of Global Edge Router boosts network capabilities for enterprise clients.

Voice AI introduction positions Telnyx in the growing AI voice communications market.

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