Technical Product Consultant II at Adobe

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor or Masters degree in Computer Science plus 3 years’ experience in the Web and/or ECMS technologies space
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript
Strong knowledge of Content Management Systems (CMS), website architecture
Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes, their implications on the solution

Responsibilities

Provide customer support and troubleshoot customer reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis and Performance issues for AEM
Fix Bugs through Code Changes in the later versions of AEM in collaboration with Engineering Team
Troubleshoot, validate and report customer submitted bug reports
Provide Support Fix to customer for AEM, if changes are trivial
Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintain incidents in accordance with department standards
Participate in department team meetings
Assist in special projects and other duties as assigned

Skills

Key technologies and capabilities for this role

AEMAdobe CQScene7DAMTechnical SupportCustomer CareTroubleshootingMulti-tasking

Questions & Answers

Common questions about this position

What is the location for this Technical Product Consultant II position?

The position is located in NOIDA.

What specific technical skills are required for this role?

The role requires skills in troubleshooting complex AEM issues including JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues, fixing bugs through code changes, and validating customer-submitted bug reports.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Adobe?

Adobe is committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity, valuing new ideas from everywhere in the organization.

What makes a strong candidate for this Technical Support Consultant role?

Strong candidates have expertise in AEM troubleshooting, bug fixing through code changes, customer advocacy, and the ability to liaise with engineering teams while driving high customer satisfaction.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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