Technical Manager, Financial Crime Operations (Spanish & English Speaker)

Location Type: Remote in the UK 🇬🇧 Employment Type: Full-time Salary: £37,400 - £48,000 (+ £2,500 Multilingual Premium) + Benefits

Position Overview

Monzo is on a mission to make money work for everyone, moving away from complicated traditional banking. We've grown significantly in the UK over the last 10 years, offering a wide range of banking services including personal and business accounts, savings, investments, and pensions. Known for our innovative approach, hot coral cards, early payday feature, financial education, and award-winning customer service, Monzo aims to solve problems and change lives.

We are expanding in the EU and are seeking skilled Technical Managers to join our Financial Crime Operations team. In this role, you will provide expert guidance, manage complex investigations, and act as the final technical escalation point. Your expertise will be crucial for ensuring efficient, compliant, and effective operations in combating financial crime, supporting Monzo's EU growth. We are looking for a fluent Spanish and English speaker passionate about making a difference.

Responsibilities

• Investigating the most complex and high-risk financial crime cases, ensuring accurate and efficient resolution within service level agreements.
• Serving as the final point of technical escalation and approval for Financial Crime Investigators and Team Managers, including resolving quality challenges.
• Providing specialist knowledge, coaching, and constructive feedback to Financial Crime Investigators and Team Managers to enhance service, quality, and performance.
• Working with Control Owners, Analysts, and Product Partners to test, launch, and embed new tasks, processes, or rules, and leading their implementation.
• Supporting operational effectiveness through deep dives, identifying knowledge gaps, and providing product/process feedback to improve tools and risk management.
• Acting as the final point of escalation for onboarding decisions in high risk/complex cases.
• Supporting the Learning and Development Team to create new learning materials and guidance for workshops and training sessions.

Requirements

• Strong English written and verbal communication skills.
• Fluent in Spanish, both written and verbal communication skills (to at least CEFR C1 level).
• Extensive subject matter expertise in Financial Crime (FinCrime) with a strong understanding of policies and regulations.
• Strong understanding of financial crime, legislation, and regulations within Spain.
• Significant experience in conducting complex Financial Crime investigations with limited or no supervision to resolution.
• Ability to handle complex escalations within the Financial Crime domain.
• Significant experience identifying trends and delivering Financial Crime technical training and coaching.

What’s in it for you

• 💰 Salary: £37,400 - £48,000 (+ £2,500 Multilingual Premium) ➕ share options.
• 🎂 Birthday Leave: Guaranteed approval for time off on your birthday if it falls on a scheduled workday and is outside of your training period.
• 📍 Location: Remote based in the UK.
• ⏰ Flexible Working: Flexible working hours, with trust placed in you to work the hours needed to succeed, at times that suit you and your team.
• 📚 Learning Budget: £1,000 learning budget each year for books, training courses, and conferences.
• 🏡 Work Setup: Provided with Macbooks and necessary equipment to work from home.

Company Information

Monzo is on a mission to make money work for everyone. We are waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨