Technical JR. Support L1 Mexico/ Monterrey at A1M Solutions

Monterrey, Nuevo Leon, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Support, Technical SupportIndustries

Requirements

Two to three (3-5) years of IT Infrastructure field support experience
Hands-on experience in installing, troubleshooting, and fixing desktops, printers, Windows-based tablets, laptops, and other computer peripherals
Ability to follow installation instructions for desktop applications
Basic knowledge of enterprise LAN, WAN, and VPN setups and concepts
Ability to lift/move computer equipment up to 50 lbs
Experience with Anti-spyware, Anti-virus software, SCCM & Device Encryption applications
Knowledge and work experience on Video conferencing and mobile device management/configuring (Android/iOS)
Good written and oral communication skills
Good people skills
Adherence to workplace health and safety policy
Adherence to workplace access control standards
Ability to work with deadlines and complete tasks on-time

Responsibilities

Troubleshooting hardware, software, operating system issues, and problems
Fixing issues without impacting hardware warranty or customer security compliance
Performing desk-side support and PC break/fix
Basic administration of Windows OS
Smart hand activity under instruction-based activities at sites
Smart hand support for peripheral and networking hardware
Troubleshooting issues with systems and networks using deductive reasoning
Providing support to customers and management

Skills

Key technologies and capabilities for this role

Windows OSHardware TroubleshootingDesktopsLaptopsPrintersSCCMAnti-virusDevice EncryptionLANWANVPNSmart HandsVideo ConferencingMobile Device ManagementAndroidiOS

Questions & Answers

Common questions about this position

What experience level is required for this Technical JR. Support L1 role?

The role requires two to three (3-5) years providing IT Infrastructure field support, with hands-on experience in installing, troubleshooting, and fixing desktops, laptops, printers, and peripherals.

Is this a remote position or onsite?

This is an onsite position located at San Alberto 406 Col Residencial Santa Barbara San Pedro Garza Garcia Nuevo León, Monterey, with all engineers adhering to workplace health and safety policy and access control standards.

What are the key technical skills needed for this job?

Key skills include troubleshooting hardware/software/OS issues on desktops, laptops, printers, and peripherals; basic knowledge of LAN/WAN/VPN; experience with Windows OS administration, anti-virus/spyware, SCCM, device encryption, and smart hands support for networking hardware.

What physical requirements are there for this role?

Candidates must be able to lift and move computer equipment weighing up to 50 lbs, and perform smart hand activities onsite.

What soft skills or other requirements make a strong candidate?

Strong candidates have good written and oral communication skills with customers and management, good people skills, ability to work with deadlines, and knowledge of video conferencing and mobile device management for Android/iOS; no afterhours support is required.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees