Lucid

Technical Information Architect

Riyadh, Riyadh Province, Saudi Arabia

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Not specified

Lucidya is seeking a highly organized and technically savvy Technical Information Architect to join our engineering organization. In this role, you will be the driving force behind the structure and usability of our internal technical documentation. Your mission will be to bridge the gap between development, product, DevOps, and system administration documentation by creating a cohesive and intuitive documentation ecosystem. You will collaborate closely with developers, UX designers, DevOps engineers, and product managers to gather, refine, and structure documentation in a way that enhances discoverability and improves developer experience. This role is critical to ensuring that Lucidya’s engineers spend less time hunting for information and more time building high-impact features.

Requirements

  • Education: Bachelor’s degree in Information Architecture, Technical Communication, UX Design, Computer Science, or a related field is preferred.
  • Experience: Proven experience (3+ years) in information architecture, technical documentation, UX writing, or content strategy for technical audiences.
  • Technical Skills:
    • Strong working knowledge of Confluence, Jira, and collaborative documentation tools.
    • Ability to create clear, insightful technical diagrams using tools such as Lucidchart, Draw.io, or similar.
  • Understanding: Understanding of web development concepts, REST APIs, system architecture, and DevOps practices is a strong plus.
  • Skills:
    • Exceptional attention to detail, organizational skills, and ability to manage complex information systems.
    • Demonstrated ability to collaborate with cross-functional teams and translate technical knowledge into structured, user-friendly content.
    • Strong written and verbal communication skills in English.

Responsibilities

  • Design and implement an end-to-end information architecture for all technical documentation including developer notes, system administration manuals, DevOps processes, and product specs.
  • Aggregate, organize, and label content from various teams into a unified and intuitive structure within Confluence, Jira, and related tools.
  • Establish documentation standards and best practices, including templates, versioning protocols, and update workflows.
  • Create visually clear and accurate diagrams, flowcharts, and system design figures to supplement documentation.
  • Collaborate with engineering teams to ensure documentation is up-to-date, technically accurate, and aligned with evolving systems and processes.
  • Link related documentation across domains (e.g., connecting API docs with product flows, linking DevOps deployment guides with system architecture).
  • Conduct content audits and user research to assess the usability and gaps in the current documentation.
  • Advocate for knowledge-sharing and empower teams with self-service documentation strategies.

Application Instructions

  • Not specified

Company Information

  • Not specified

Skills

Confluence
Jira
collaborative documentation tools
Lucidchart
Draw.io
web development concepts
REST APIs
system architecture
DevOps practices
attention to detail
organizational skills
cross-functional collaboration
technical writing
English communication

Lucid

Visual collaboration tools for teams

About Lucid

Lucid provides tools for visual collaboration, helping teams brainstorm, diagram, and visualize complex ideas and software. Its main products include Lucidchart, which allows for intelligent diagramming, Lucidspark for virtual brainstorming sessions, and Cloud Insights for visualizing software architecture. These tools are especially beneficial for remote teams, enabling them to collaborate effectively as if they were in the same room. Lucid serves a wide range of clients, including nearly all Fortune 500 companies, and operates on a subscription-based model with various pricing tiers to meet different organizational needs. The company's goal is to simplify complexity, providing teams with the clarity and context necessary to work efficiently.

South Jordan, UtahHeadquarters
2010Year Founded
$161.6MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Competitive compensation packages
Comprehensive portfolio of health benefits
Equity
Eight-week paid sabbatical after 5 years
Paid parental/family leave
Annual Hackathon and frequent game nights
Personal and career development through Lucid Learning
Community engagement and giving through Lucid Heart

Risks

Emerging competitors like Miro and MURAL pose a threat to Lucid's market share.
Data privacy concerns may arise with Lucid's expanding data residency program.
Dependence on partnerships with tech giants could risk if they develop competing products.

Differentiation

Lucid offers a comprehensive visual collaboration suite with Lucidchart and Lucidspark.
Lucid's products are used by 99% of Fortune 500 companies, showcasing strong enterprise presence.
Lucid's AI-driven enhancements and integrations with Microsoft 365 and Slack set it apart.

Upsides

Lucid's expansion into EMEA strengthens data security and compliance for regional customers.
Inclusion in Forbes Cloud 100 for five consecutive years highlights Lucid's market leadership.
Lucid's FedRAMP authorization opens opportunities in the public sector for secure collaboration.

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