[Remote] Technical Design Engineer at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, BroadbandIndustries

Requirements

5+ years of experience designing advanced managed services
Bachelor’s degree
Certifications in Voice+, Broadsoft, Ring Central

Responsibilities

Work with clients to collect and complete all technical details needed to install advanced services, including design and onboarding for Voice+
Complete high-level design documentation and perform detailed low-level configuration in respective portals or systems
Facilitate change requests and quotes on the customer’s behalf, including required documentation for in-flight changes
Perform customer onboarding: high-touch engagement including introductions, process description, order review (seats, devices, features), capture missed elements (e.g., additional numbers, features, admin assignments, seat/device changes), and collaborate with sales on new quotes/orders
Program user and group features for activation/cutover (e.g., multiple line appearances, shared call appearance, busy lamp field, park, pickup, paging, auto attendant, hunt group); capture call flow details, assigned users, schedules, after-hours termination; assist with music on hold files
Coordinate with project management on details for installation scheduling
Provide day 1 test and turnup support to ensure successful onboarding and activation
Identify platform or product gaps and provide feedback to product management (e.g., missing features, portal capabilities)
Perform new feature interoperability testing, including UAT; document and communicate defects or improvements to product management
Create, modify, or update platform, feature, portal, and device documentation (e.g., FAQs, self-service guides)
Serve as single point of contact for large customer onboarding projects
For large/complex opportunities, provide SME support for pre-sales discovery and solution development

Skills

Key technologies and capabilities for this role

Fiber Optic DesignNetwork ConfigurationCustomer OnboardingTechnical DocumentationChange ManagementProject CoordinationVoice ServicesOrder ReviewPortal Systems

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What are the main responsibilities of the Technical Design Engineer?

Responsibilities include customer onboarding with high-touch engagement, programming user and group features for activation, coordinating installation details with project management, providing day 1 test and turnup support, and identifying platform gaps for product feedback.

What is the employment type for this role?

The position is full-time.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills or experience make a strong candidate for this role?

Strong candidates will have experience in technical design for advanced services like Voice+, customer engagement and onboarding, configuring user/group features such as Auto Attendant and Hunt Groups, and coordinating with project management and sales teams.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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