Technical Copywriter at Superside

Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, B2BIndustries

Requirements

3+ years experience in technical writing, content strategy, or UX writing within a SaaS or B2B environment
A strong ability to organize information in a way that's logical and scalable
Proven ability to work independently on complex projects
Excellent writing and editing skills, especially for simplifying complex concepts
Comfortable working cross-functionally with technical and non-technical teams
Familiarity with tools like Notion, Zendesk, Intercom, or similar knowledge base platforms
Curiosity about AI and experience using tools like ChatGPT to enhance content quality or speed

Responsibilities

Own the structure and content of the Superside Help Center
Write and maintain clear, concise, and helpful articles for different user types
Collaborate with Product, Product Marketing, and CX teams to ensure accuracy and alignment
Support chatbot content needs by writing in modular, structured formats
Structure AI-ready support content (for chatbot integration)
Use feedback and data to identify gaps and continuously improve the self-serve experience

Skills

Key technologies and capabilities for this role

Technical WritingContent StrategyUX WritingNotionZendeskIntercomChatGPT

Questions & Answers

Common questions about this position

Is this position remote?

Yes, Superside is a fully remote company with a remote-first approach, hiring top talent and collaborating across time zones.

What is the salary for this Technical Copywriter role?

This information is not specified in the job description.

What skills and experience are required for this role?

The role requires 3+ years in technical writing, content strategy, or UX writing in SaaS or B2B; strong ability to organize information logically; proven independent work on complex projects; excellent writing and editing skills for simplifying concepts; and familiarity with tools like Notion, Zendesk, or Intercom.

What is the company culture like at Superside?

Superside fosters a high-performance, low-ego environment that's fast-paced and high-trust, with direct feedback, constant growth, and kindness in collaboration, featuring a global team of 60+ nationalities working remotely across time zones.

What makes a strong candidate for this Technical Copywriter position?

Strong candidates have 3+ years in technical, content strategy, or UX writing in SaaS/B2B, excel at organizing complex info logically, work independently on complex projects, simplify concepts through excellent writing, collaborate cross-functionally, know tools like Notion or Zendesk, and show curiosity about AI like ChatGPT.

Superside

On-demand design services for businesses

About Superside

Superside offers on-demand design services, including graphic design, illustration, motion design, and branding, specifically for medium to large enterprises. Clients subscribe to access a dedicated team of designers, which allows for predictable costs and flexibility based on their design needs. The company differentiates itself with a strong focus on reliability, maintaining a 99.99% uptime for its services. Superside's goal is to provide high-quality design solutions without the overhead of an in-house team.

Wilmington, DelawareHeadquarters

2015Year Founded

$34.2MTotal Funding

SERIES_ACompany Stage

DesignIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Performance Bonus

Risks

AI-driven design tools could threaten Superside's market share.

Freelance platforms may attract price-sensitive clients away from Superside.

Economic downturns could reduce demand for Superside's services.

Differentiation

Superside offers a subscription model for predictable design service costs.

The company maintains a 99.99% uptime, ensuring reliable service availability.

Superside provides a wide range of design solutions, from graphic design to branding.

Upsides

Growing demand for remote design services aligns with Superside's offerings.

Launch of Superads enhances value with AI-powered creative insights.

Partnerships like Cello boost customer acquisition through community-driven strategies.

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