Technical Copywriter at Superside

Africa

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, B2BIndustries

Requirements

3+ years experience in technical writing, content strategy, or UX writing within a SaaS or B2B environment
A strong ability to organize information in a way that's logical and scalable
Proven ability to work independently on complex projects
Excellent writing and editing skills, especially for simplifying complex concepts
Comfortable working cross-functionally with technical and non-technical teams
Familiarity with tools like Notion, Zendesk, Intercom, or similar knowledge base platforms
Curiosity about AI and experience using tools like ChatGPT to enhance content quality or speed

Responsibilities

Own the structure and content of the Superside Help Center
Write and maintain clear, concise, and helpful articles for different user types
Collaborate with Product, Product Marketing, and CX teams to ensure accuracy and alignment
Support chatbot content needs by writing in modular, structured formats
Structure AI-ready support content (for chatbot integration)
Use feedback and data to identify gaps and continuously improve the self-serve experience

Skills

Technical Writing

Content Strategy

UX Writing

Notion

Zendesk

Intercom

ChatGPT

Superside

On-demand design services for businesses

About Superside

Superside offers on-demand design services, including graphic design, illustration, motion design, and branding, specifically for medium to large enterprises. Clients subscribe to access a dedicated team of designers, which allows for predictable costs and flexibility based on their design needs. The company differentiates itself with a strong focus on reliability, maintaining a 99.99% uptime for its services. Superside's goal is to provide high-quality design solutions without the overhead of an in-house team.

Wilmington, DelawareHeadquarters

2015Year Founded

$34.2MTotal Funding

SERIES_ACompany Stage

DesignIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Performance Bonus

Risks

AI-driven design tools could threaten Superside's market share.

Freelance platforms may attract price-sensitive clients away from Superside.

Economic downturns could reduce demand for Superside's services.

Differentiation

Superside offers a subscription model for predictable design service costs.

The company maintains a 99.99% uptime, ensuring reliable service availability.

Superside provides a wide range of design solutions, from graphic design to branding.

Upsides

Growing demand for remote design services aligns with Superside's offerings.

Launch of Superads enhances value with AI-powered creative insights.

Partnerships like Cello boost customer acquisition through community-driven strategies.

Land your dream remote job 3x faster with AI

Try Jobo Free