Technical Architect, Professional Services at Workato

Palo Alto, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, AutomationIndustries

Requirements

Bachelor’s degree or equivalent education in Computer Science, Software Engineering, or a related field (Bachelor’s degrees and those with non-traditional but similar proven experience may also apply)
5+ years of technology transformation consulting experience

Responsibilities

Participate as a lead architect in professional services engagements such as customized customer onboarding, statements of work, and other customer enablement activities
Lead business requirements sessions
Develop architectural designs for customer integrations and automations
Conduct recipe reviews
Advise on unit testing best practices
Advise on integration testing and user acceptance testing best practices
Conduct production readiness assessments
Advise on production deployment procedures
Conduct post-live deployment health checks and guidance on recipe and process optimizations
Provide thorough knowledge transfer to customer and partner teams
Apply and advise on frameworks, such as Workato’s GEARS and Workato’s Embedded Product Guide, to align with customer organizations
Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements
Become the trusted technical advisor to customers and partners from an overall solution, architecture, and implementation perspective for the Workato platform
Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team
Lead, mentor, and train team members from the extended pre-sales and post-sales teams to enable them with content and knowledge
Develop content to coach our partner ecosystem on Workato delivery best practices

Skills

Key technologies and capabilities for this role

Technical ArchitectureAutomation Best PracticesArchitecture PatternsGovernance ProcessesEnterprise OrchestrationWorkflow AutomationProfessional ServicesCustomer GuidanceScalabilityAI-Powered Platforms

Questions & Answers

Common questions about this position

What is the salary range for the Technical Architect position?

This information is not specified in the job description.

Is this Technical Architect role remote-friendly?

Quartz ranked Workato the #1 best company for remote workers, indicating a strong remote work policy.

What key skills and experiences are required for the Technical Architect role?

The role requires experience leading professional services engagements, guiding customers on automation best practices, architecture patterns, governance processes, developing architectural designs for integrations and automations, and knowledge of Workato’s frameworks like GEARS and Embedded Product Guide.

What is the company culture like at Workato?

Workato fosters a flexible, trust-oriented culture that empowers employees to take full ownership of their roles, driven by innovation, teamwork, and balancing productivity with self-care.

What makes a strong candidate for the Technical Architect position?

Strong candidates are experienced architects who can lead professional services engagements, guide customers on automation best practices and architecture, and serve as Workato evangelists demonstrating business automation solutions.

Workato

Cloud-based automation and integration platform

About Workato

Workato provides a cloud-based platform for automating and integrating business processes using artificial intelligence. The platform helps organizations improve efficiency by unifying integration and automation, which reduces the complexity of using multiple tools and helps eliminate data silos. Workato's features include automated ticket escalation, threat detection, compliance management, and support for remote work, making it suitable for businesses of all sizes. The company operates on a subscription model, allowing clients to access its services for a recurring fee, which supports steady revenue growth. A standout feature, AI@Work, enables users to create intelligent systems by incorporating AI into their operations, making technology more accessible and facilitating business transformation. Workato's platform is designed to adapt to changing business needs while lowering operational costs and speeding up the implementation of integrations and automations.

Mountain View, CaliforniaHeadquarters

2013Year Founded

$403.7MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible working arrangements

EAP

Health insurance

Stock options

Professional development

PTO

Company events & recreation time

Risks

Emerging AI-driven platforms may erode Workato's market share with competitive pricing.

Rapid AI advancements require Workato to invest heavily in R&D to stay competitive.

Economic downturns could reduce client spending on Workato's subscription services.

Differentiation

Workato offers AI-driven automation with a focus on security and governance.

The platform supports low-code/no-code integrations, empowering non-technical users.

Workato's Virtual Private Workato caters to highly regulated industries with stringent security needs.

Upsides

Growing demand for AI-driven automation in healthcare boosts Workato's market potential.

Hybrid work models increase the need for Workato's remote work helpdesk features.

Rising interest in low-code/no-code platforms aligns with Workato's AI@Work feature.

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