Technical After Sales Support - APAC at The Browser Company

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

turf maintenance, golf course equipment, agricultural machineryIndustries

Requirements

Strong background in mechanical, electrical, hydraulic, and engine technology
Strong written and verbal communication skills
Strong problem-solving and analytical skills
Ability to identify market trends, opportunities, and areas for improvement
Ability to effectively collaborate with various business units across Toro’s global business

Responsibilities

Develop and implement strategies to promote and grow Toro products and programs across the region
Maintain strong relationships with golf courses, distributors, and internal stakeholders
Oversee the delivery of customized solutions, advanced training, and certification programs
Facilitate the introduction and adoption of new Toro technologies and innovation, including beta testing and feedback collection
Coordinate with internal teams and distributors to ensure timely delivery of equipment, parts, and services
Serve as the primary point of contact, addressing customer needs
Conduct regular review meetings to ensure customer satisfaction and identify areas for improvement
Collaborate with Toro sales teams and distributors to identify potential sales and training improvements
Work with the Product Support & Training Manager - APAC to develop and update training materials for programs and coordinate and oversee the delivery of Toro-led training sessions both on-site and remotely
Coordinate enhanced tournament support where approved, including equipment provision and on-site technical expertise
Work with distributors and Toro teams to ensure seamless execution of event support services
Actively drive and facilitate the resolution of product quality complaints to negate negative market perceptions and minimize sales disruption
Strengthen cooperation with TAC and Commercial Warranty US teams to streamline decision-making on open TAC cases and policy exception requests
Coordinate and support resolving non-Toro engine warranty claims directly with OEM manufacturers as required
Monitor distributor compliance with Toro warranty guidelines and work with the Business Intelligence Analyst – APAC to address identified anomalies
Assist in evaluating the quality of distributor customer service, the capability of service personnel and the service level provided to end-users

Skills

mechanical technology

electrical technology

hydraulic technology

engine technology

problem-solving

analytical skills

verbal communication

written communication

customer relationship management

product training

technical support

market analysis

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Home Office Stipend

Paid Parental Leave

Risks

Arc's recent security vulnerability could undermine user trust and adoption.

Dia may face competition from established AI-integrated browsers like Microsoft's Edge.

The freemium model may limit revenue if premium features aren't compelling.

Differentiation

Arc offers a more personal and creative browsing experience than traditional browsers.

The Browser Company is led by seasoned tech professionals from Instagram, Tesla, and Google.

Arc's AI-powered features, like 'Call Arc', enhance user interaction and efficiency.

Upsides

The Browser Company raised $50 million, valuing it at $550 million.

Growing demand for personalized browsing experiences supports Arc's market entry.

The launch of AI-centric browser Dia could attract a wider audience in 2025.

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