Technical After Sales Support - APAC at The Browser Company

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Turf Maintenance, Golf Course Equipment, MachineryIndustries

Requirements

Strong background in mechanical, electrical, hydraulic, and engine technology
Strong interpersonal and communication skills for effective business relationships
Strong analytical skills
Ability to balance multiple tasks, meet deadlines, and ensure timely resolution of complaints
Proactive and empathetic approach to understanding and solving customer concerns
Ability to work across departments within Toro’s global business
Advanced proficiency in Microsoft Office Suite
Superior information management expertise
Advanced written and verbal communication abilities
Strong organizational skills with an initiative-taking approach
Professional demeanor with a knack for interacting with diverse groups
Resilient and adaptable in handling high-pressure situations whilst remaining composed
Competence in managing projects and setting operational goals
Recognition of individual development opportunities and contributions to personal effectiveness
Eligible to travel abroad (some international travel required)
Desirable: Ability to speak Chinese, Japanese, Korean, Thai or Malay

Responsibilities

Develop and implement strategies to promote and grow Toro products and programs across the region
Maintain strong relationships with golf courses, distributors, and internal stakeholders
Oversee the delivery of customized solutions, advanced training, and certification programs
Facilitate the introduction and adoption of new Toro technologies and innovation, including beta testing and feedback collection
Coordinate with internal teams and distributors to ensure timely delivery of equipment, parts, and services
Serve as the primary point of contact, addressing customer needs
Conduct regular review meetings to ensure customer satisfaction and identify areas for improvement
Collaborate with Toro sales teams and distributors to identify potential sales and training improvements
Work with the Product Support & Training Manager - APAC to develop and update training materials for programs and coordinate and oversee the delivery of Toro-led training sessions both on-site and remotely
Coordinate enhanced tournament support where approved, including equipment provision and on-site technical expertise
Work with distributors and Toro teams to ensure seamless execution of event support services
Actively drive and facilitate the resolution of product quality complaints to negate negative market perceptions and minimize sales disruption
Strengthen cooperation with TAC and Commercial Warranty US teams to streamline decision-making on open TAC cases and policy exception requests
Coordinate and support resolving non-Toro engine warranty claims directly with OEM manufacturers as required
Monitor distributor compliance with Toro warranty guidelines and work with the Business Intelligence Analyst – APAC to address identified anomalies
Assist in evaluating the quality of distributor customer service, the capability of service personnel, and the service level provided to end-users

Skills

Key technologies and capabilities for this role

mechanical technologyelectrical technologyhydraulic technologyengine technologyproblem solvinganalytical skillscustomer communicationtraining deliveryproduct supportmarket analysisrelationship managementbeta testing

Questions & Answers

Common questions about this position

What technical skills are required for this role?

A strong background in mechanical, electrical, hydraulic, and engine technology is required.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or does it require travel in the APAC region?

This information is not specified in the job description.

What soft skills are needed to succeed in this position?

Strong written and verbal communication skills, strong problem solving and analytical skills, and the ability to effectively collaborate with various business units are required.

What makes a candidate stand out for this Technical After Sales Support role?

Candidates with a strong technical background in mechanical, electrical, hydraulic, and engine technology, combined with excellent communication, problem-solving skills, and experience collaborating across global teams will stand out.

What kind of work environment or company culture is described?

This information is not specified in the job description.

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees