Technical Activation Lead

Position Overview

Ada is seeking a Technical Activation Lead to drive the adoption of our AI agent's capabilities and reduce time-to-value for our customers. You will be responsible for technical programs, ensuring the activation function and partners understand the technology's intricacies.

About Us

Ada is a leading AI customer service company dedicated to making customer service extraordinary. We empower enterprise companies to deliver exceptional customer experiences through our AI agent management technology. Ada automates 83% of customer conversations, freeing up teams and resources for growth, and allowing customers more time for what matters.

Founded in 2016, Ada is a Canadian company that has facilitated over 5.5 billion interactions for brands like Square, YETI, Canva, and Monday.com. We are backed by over $250M in funding from prominent investors and are pioneers in AI for customer service. At Ada, we value progress and continuous improvement, offering opportunities for ambitious individuals to grow.

Learn more at www.ada.cx.

About You

• Experience: 3+ years in technical enablement, solutions engineering, or product training for B2B SaaS. Conversational AI experience is a plus.
• Skills:
  • Ability to translate API documentation and release notes into practical learning assets (workshops, playbooks).
  • Proven success in rapidly onboarding technical talent (partners or internal teams).
  • Comfortable managing documentation and delivering virtual workshops simultaneously.
  • Excellent communication skills, capable of explaining technical concepts to both executives and developers.
• Bonus Points:
  • Experience with LMS tooling (e.g., Thought Industries).
  • Scripting or light coding abilities.
  • Experience scaling customer education at high-growth startups.

Responsibilities

• Drive Adoption: Co-design and co-facilitate "AI labs," workshops, and playbooks to help customers achieve tangible results with our capabilities.
• Own Onboarding: Develop and deliver a standardized ramp-up plan for new technical Customer Experience hires and partner teams.
• Enable the Enablers: Coach Go-To-Market and customer activation teams on technical details to ensure program credibility.
• Stay Aligned with Product: Participate in sprint reviews, preview releases, and provide field insights to the product team before code freezes.
• Measure and Iterate: Track capability usage, workshop attendance, and onboarding speed, refining programs based on data.

How Success is Measured

• Capability Adoption: Percentage increase in the usage of targeted AI agent features post-program launch.
• Time-to-Productivity: Average number of days for new technical hires/partners to reach proficiency.
• Program Engagement: Attendance and completion rates for workshops and labs.
• Cross-Team Enablement: Internal customer satisfaction scores from activation and Go-To-Market peers.

Salary and Compensation

• Salary Range: $105,000 - $144,220 CAD. Actual salary will be determined based on factors such as experience, qualifications, location, and other job-related factors.

Benefits & Perks

At Ada, we are committed to your success and well-being, offering an environment that prioritizes growth and work-life balance.

• Unlimited Vacation: Take time off when you need it.
• Comprehensive Benefits: Includes extended health coverage, dental, vision, and travel insurance.

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