Technical Account Manager (TAM), EMEA

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not Specified

TetraScience is the Scientific Data and AI Cloud company, catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets. We offer next-generation lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this market, with major players in compute, cloud, data, and AI infrastructure converging on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships.

Candidates will be asked to review the "Tetra Way" letter, authored by the CEO, to ensure alignment with the company's values and ethos.

What You Will Do

Providing a strategic technical partnership with Customers, you will bridge the gap between business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists' and R&D IT analysts' needs, analyze their data environment, assist in the design and implementation of our solutions, and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption, and ensure the long-term success of projects.

Key Responsibilities

• Primary technical point of contact across strategic accounts
• Lifecycle engagement & adoption acceleration from presales to delivery
• Technical health & risk management
• Strategic planning and stakeholder management across sales, product management, and engineering teams
• Sales enablement & growth support
• Deep and wide technical and science senior relationships

Strategic Technical Partnership

• Deeply understand Customer scientific data and AI architecture & goals
• Provide proactive, prescriptive technical guidance
• Act as a trusted advisor aligned to Customer outcomes

Lifecycle Engagement & Risk Management

• Drive adoption & success plan execution
• Conduct regular technical reviews
• Identify risks & recommend optimizations

Sales Support & Escalation Management

• Lead technical strategy for expansions
• Support POCs & co-innovation
• Manage resolution for escalated issues

Value Delivered to Customers

• Accelerate time to value
• Improve stability & uptime
• Strategic roadmap alignment
• Prioritized support & faster resolutions
• Higher ROI through continuous optimization

Commercial Acumen & Sales Enablement

• Support growth through hands-on sessions and enablement presentations
• Showcase tailored demonstrations to prospects, to both small and large audiences
• Solution Mapping: Map business requirements to technical solutions.
• ROI Calculation: Determine potential return on investment for proposed solutions.
• Relationship Building: Cultivate relationships with clients, sales teams, and technical teams.
• Working with science and technology Partners such as Databricks and Google
• Negotiation Skills: Collaborate with clients and sales teams to reach beneficial agreements.

Technical Account Leadership

• Product Knowledge: Develop a deep understanding of the company's product or service offerings.
• Demo Development: Design and showcase tailored demonstrations to prospects.
• Proposal Writing: Contribute