[Remote] Technical Account Manager at Spreedly

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, E-commerceIndustries

Requirements

Experience in and technical knowledge of a payments technology environment
3+ years of technical consulting, customer success, or account management experience, with assigned growth targets
Track record of account expansion and growing contract value
Experience working and building relationships with technical customers/end users, who are primarily developers, using an API to support commerce businesses
Ability to drive value at the executive level and interact comfortably with engineers or developers, working with a wide range of personalities
Excellent customer service, negotiation, and closing skills
Strong analytical and quantitative capabilities

Responsibilities

Regularly review clients' business priorities and growth strategies, then build account plans that ensure success in support of those strategies
Protect and grow renewal revenues by ensuring clients derive maximum value from using Spreedly
Track clients' growth projections against current usage and initiate contract upgrades in a timely manner
Promote Spreedly's capabilities and features to improve quality, increase efficiency, and deliver new value to customers
Build strong relationships, stay current with industry trends, and develop a deep understanding of the customer's business, payments, and technical landscape

Skills

Key technologies and capabilities for this role

Payment Gateway IntegrationTokenizationTransaction RoutingPayment VaultFraud PreventionPCI CompliancePayments OrchestrationAPI IntegrationTechnical Account ManagementCustomer Success

Questions & Answers

Common questions about this position

What is the employment type for the Technical Account Manager role?

The position is full-time.

Is this Technical Account Manager role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Technical Account Manager position?

The role requires deep expertise in payments, the product, relationship management, and highly skilled problem-solving abilities.

What is the company culture like at Spreedly?

Spreedly builds a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.

What makes a strong candidate for the Technical Account Manager role?

Strong candidates are trusted advisors who excel as day-to-day technical contacts, provide guidance throughout the customer lifecycle, act as advocates for customers and the company, and identify growth opportunities.

Spreedly

Integrates multiple payment gateways for transactions

About Spreedly

Spreedly operates in the online payments industry, focusing on making online transactions accessible for various businesses. It connects merchants and platforms with over 100 payment gateway providers worldwide, allowing clients to process payments efficiently and securely. Spreedly's platform enables businesses to choose their preferred payment services, which is essential for those operating in multiple markets and currencies. The company generates revenue through fees for integration services and data analytics, helping clients optimize their payment processes. A standout feature of Spreedly is its ability to provide performance metrics, allowing businesses to compare their payment gateway success rates and processing speeds against industry averages. The goal of Spreedly is to enhance the online payment experience for its clients by offering comprehensive integration and valuable insights.

Durham, North CarolinaHeadquarters

2008Year Founded

$78.8MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Professional Development Budget

Conference Attendance Budget

Wellness Program

Mental Health Support

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Risks

Heightened competition as more companies adopt open banking and payments platforms.

DOJ lawsuit against Visa may lead to regulatory changes affecting Spreedly.

Complex cross-border B2B transactions pose compliance and integration challenges for Spreedly.

Differentiation

Spreedly integrates with over 100 payment gateways globally, offering vast payment flexibility.

The platform allows businesses to route transactions without handling consumer card data.

Spreedly provides performance benchmarking, comparing payment metrics against industry averages.

Upsides

Increased interest in open banking presents growth opportunities for Spreedly's offerings.

Partnership with dLocal enhances global payment access, boosting transaction volumes.

New Montreal office expands Spreedly's global footprint, opening Canadian market opportunities.

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