Tech Bar Support 6014863 at Accenture

Ewing, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, TechnologyIndustries

Requirements

Minimum 1 year of experience
Strong knowledge of workplace technologies (Windows, O365, collaboration tools)
Familiarity with ITSM tools and remote troubleshooting
Excellent communication and customer service skills
Ability to coordinate with global IT teams and third-party vendors
Awareness of enterprise technology developments and ability to advocate new services
High School or GED Diploma

Responsibilities

Provide onsite support at dedicated offices in the local language during business hours
Deliver remote assistance to the Global Service Desk and users, including travelers and remote users
Offer immediate, in-person IT support and appointment-based assistance at the Tech Bar
Perform triage, diagnosis, and resolution of workplace and software issues
Escalate incidents and service requests to resolver teams and create tickets in the ITSM tool
Provide loaner equipment to maintain productivity during break/fix situations
Support roaming users for seamless connectivity at sites
Act as an advocate for new enterprise technology services and explain common issues
Resolve incidents and problems, coordinating with third-party vendors as needed
Conduct root cause analysis for major incidents (P1-P3)
Perform troubleshooting using remote management tools
Initiate replacement of stolen or damaged devices per procedures
Perform repairs, data backup, and preventive maintenance
Manage IMACD (Install, Move, Add, Change, Delete) requests end-to-end
Maintain inventory of spares and peripherals at support sites
Dispose of equipment in alignment with policy
Provide video conferencing and audio-visual support (remote and onsite)
Configure codecs, profiles, and scheduling tools for meetings and events
Perform malicious code eradication using approved processes
Ensure access to network, print, file services, and collaboration tools
Support data backup and synchronization per regional solutions

Skills

IT Support

Hardware Support

Software Troubleshooting

Connectivity Issues

ITSM

Remote Assistance

Tech Bar Services

Incident Triage

Ticket Creation

Loaner Equipment

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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