Ongoing Due Diligence Manager
Mercury- Full Time
- Junior (1 to 2 years)
The Team Manager requires strong leadership skills, a deep understanding of financial crime typologies, and the ability to operate effectively in a fast-paced, high-pressure environment during non-standard hours. Candidates should possess experience in leading and motivating teams, setting performance objectives, and providing constructive feedback. Furthermore, they must have expertise in managing staff scheduling, attendance, and adherence to company policies, along with experience in handling complex financial crime escalations and liaising with relevant stakeholders.
This role involves leading, coaching, and motivating a team of Financial Crime Investigators overnight, setting performance objectives, conducting regular 1-to-1s, and providing feedback. The Team Manager will also act as the primary point of contact for escalated financial crime issues, providing expert guidance and ensuring timely resolution. Additionally, they are responsible for addressing team member queries, providing training, fostering a positive work environment, overseeing the processing of financial crime alerts, conducting quality checks, identifying process improvements, and managing financial crime-related incidents.
Digital-only banking platform for consumers
Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.