Team Manager, Customer Success

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates must have over 7 years of experience working with customers and multiple internal departments, with at least 3 years in management, preferably leading customer success teams. Proven leadership skills, experience with customer escalations, and the ability to manage multiple projects with attention to detail are essential. A degree in Business, Computer Science, or Information Technology is preferred, along with strong analytical, organizational, and problem-solving abilities. Experience in change management and adapting to new software and business requirements is also necessary.

Responsibilities

The Team Manager, Customer Success, will be responsible for hiring, training, coaching, and managing a team of Customer Success Managers. This includes driving KPIs, supporting team members, managing day-to-day operations, setting goals, and overseeing performance management and career development. The role involves serving as the first escalation point for customer satisfaction issues, managing team ARR, reporting on churn risks, and rebalancing accounts. Responsibilities also include analyzing data to identify areas for improvement, developing customer relationship strategies, and coordinating with recruiting to onboard new team members.

Skills

Hiring

Training

Coaching

Management

KPIs

Customer Success

Performance Management

Employee Development

Escalation Management

ARR Management

Churn Risk Mitigation

Account Assignment

Data Analysis

Mentorship

Appspace

Workspace management and employee communication platform

About Appspace

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Dallas, TexasHeadquarters

2002Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

201-500Employees