[Remote] Team Manager, Business Banking at Monzo

Cardiff, Wales, United Kingdom

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£32,200 – £40,750Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FintechIndustries

Requirements

Have experience working within a Business Banking team within a financial services environment (essential)

Responsibilities

Leading, coaching and supporting your team to achieve their personal, professional and performance goals
Instilling a strong customer-centric culture and making sure everyone stays focused on helping customers with their personal financial lives
Providing support through side by side coaching, call listening and 1:1 sessions with your team members to aid their continuous improvement
Holding daily buzz sessions and weekly team meetings that focus on team engagement, performance and everything in between
Driving performance on an individual basis and a team level to ensure performance meets customer demand
Managing schedules in conjunction with the Real Time team to ensure the right amount of people in the right place at the right time
Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally
Helping your team with the most difficult queries and capable of explaining, demonstrating and motivating people to be excellent at their roles
Being a point of escalation for queries on Business Banking products and processes, either answering questions first time or directing inquiries to the right place
Using data to spot trends and understand performance gaps
Leading your team through business changes within your area
Consistently making sure that the working environment is as engaging and rewarding as possible for those that you lead
Empowering your team to deliver exceptional customer service across various channels, including web chat, email, phone, and multiple task-based workstreams
Prioritising the professional growth of your team, guiding them from new members to experts in their roles
Fostering a positive team culture marked by substantial support, guidance, and development opportunities

Skills

Customer Service

Team Management

Web Chat

Email Support

Phone Support

Team Development

Coaching

Business Banking

Leadership

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

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