Team Lead, Hospitality Operations at Roofstock

Charleston, South Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, HospitalityIndustries

Requirements

Thrives in field operations
Enjoys mentoring others
Knows how to drive performance without needing full ownership of sales or pricing strategy

Responsibilities

Manage all hospitality operations within your zone, overseeing 2–3 Hospitality Ops Managers and a team of Coordinators
Directly own the relationship with owners for a subset of the homes in your zone, acting as those owners’ Hospitality Operations Manager directly
Set your team’s schedule within your zone to best support guests and owners in a sustainable way for the team
Ensure homes across your zone are consistently functional, clean, and stocked (FCS)
Lead the team to deliver exceptional guest experiences and prompt resolution of in-stay issues
Monitor and improve field team productivity, task completion, and inspection coverage
Uphold standards for cleanliness, maintenance reporting, guest gifts, and hospitality touches
Ensure timely and accurate supply stocking across homes in your portfolio
Partner with the General Manager and central teams to align execution with market strategy and collaborate closely in-market with other zones and shared teams
Act as an escalation point for owner or guest concerns not resolved at the coordinator/manager level
Provide coaching and development to team members and support performance reviews
Track and report on operations

Skills

Hospitality Operations

Team Leadership

Property Management

Short-term Rentals

Operations Management

Roofstock

Online marketplace for single-family rentals

About Roofstock

Roofstock is an online marketplace that allows investors to purchase single-family rental homes that are already leased to tenants, enabling immediate passive income without the hassle of property management. The platform targets individual investors looking to diversify their portfolios with real estate, particularly those who prefer remote investing. Roofstock stands out by enhancing liquidity in the traditionally illiquid real estate market and offering a rigorous property certification process, including inspections and a money-back guarantee. The company's goal is to simplify real estate investing, making it accessible and straightforward for individual investors.

Oakland, CaliforniaHeadquarters

2015Year Founded

$361.4MTotal Funding

SERIES_ECompany Stage

Real EstateIndustries

201-500Employees

Risks

Integration challenges from the Mynd merger may disrupt operations.

NFT property sales may face regulatory scrutiny, affecting investor confidence.

Increased competition from Casago and Vacasa could pressure Roofstock's market share.

Differentiation

Roofstock offers a unique marketplace for leased single-family rental homes.

The platform provides a 30-day money-back guarantee for property purchases.

Roofstock's rigorous property certification ensures transparency and security for investors.

Upsides

The merger with Mynd enhances Roofstock's technology and data insights.

Roofstock's investment in Casago and Vacasa expands its market reach.

Roofstock OnChain's NFT property sales indicate a trend in blockchain real estate.

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