Team Lead - Customer Success (Maritime) at Kpler

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Maritime, Commodities, EnergyIndustries

Requirements

1+ years of leadership experience managing a Customer Success team
Knowledge and experience in the Maritime industry
Proven ability to lead and support a distributed team across diverse cultures and regions
Demonstrated experience growing, developing, and coaching senior-level CSMs
Excellent people management skills, with a track record of motivating and retaining high-performing team members
Strong capability in data analysis and identifying trends within customer health or usage data
Technical competence and confidence when discussing data-oriented topics with customers and internal teams
Highly customer-centric and product-oriented, focused on driving measurable customer outcomes
Empathetic communicator who understands both customer needs and employee perspectives
Ambitious and high-performing, striving to achieve exceptional results
Curious and forward-thinking, consistently seeking new ideas, opportunities, and improvements
Hands-on leader who actively engages with customers and the team (not a passive role)

Responsibilities

Manage and support a team of Customer Success Managers, providing coaching, development, and day-to-day leadership
Grow and retain key members of the team through effective performance management and career development
Hire new CSMs for the team as needed to support business growth
Manage the renewal pipeline, including forecasting renewal risk and driving mitigation strategies
Serve as the point of escalation for complex renewals or strategic customer relationships
Ensure the team’s book of business is consistently in an expansion-ready state
Represent and amplify the voice of the customer to internal stakeholders, influencing product and operational decisions

Skills

Key technologies and capabilities for this role

Customer SuccessTeam LeadershipPerformance ManagementCareer DevelopmentRenewal ManagementForecastingRisk MitigationHiringStakeholder ManagementMaritime Industry

Questions & Answers

Common questions about this position

What leadership experience is required for this Team Lead role?

The role requires 1+ years of leadership experience managing a Customer Success team, along with demonstrated experience growing, developing, and coaching senior-level CSMs.

Is knowledge of the Maritime industry necessary for this position?

Yes, knowledge and experience in the Maritime industry is required.

Does this role involve managing a remote or distributed team?

Yes, the role requires proven ability to lead and support a distributed team across diverse cultures and regions.

What is the company culture like at Kpler?

Kpler is a dynamic company with a global team of over 700 experts from 35+ countries, dedicated to nurturing connections, innovating solutions, and providing unparalleled support while focusing on customer-centricity and high performance.

What makes a strong candidate for this Team Lead position?

Strong candidates have Maritime industry experience, excellent people management skills with a track record of retaining high-performers, strong data analysis capabilities, and a hands-on, customer-centric leadership style.

Kpler

Provides data and analytics for commodity markets

About Kpler

Kpler provides intelligence solutions for commodity markets, focusing on over 25 different commodities including oil, gas, LNG, and maritime freight. The company offers real-time data and analytics through various platforms such as a web-based terminal, API, SDK, and Excel add-in, allowing clients to easily integrate this information into their workflows. Kpler's clients, which include portfolio managers, investment firms, and brokers, use its data to make informed decisions regarding commodity flows, storage levels, and market trends. Unlike its competitors, Kpler emphasizes transparency and accuracy, providing detailed insights into complex markets, such as U.S. crude oil export flows and global storage inventories. The company's goal is to empower clients with expert insights and reliable data solutions to navigate volatile markets.

Paris, FranceHeadquarters

2014Year Founded

$214MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Integration of MarineTraffic and FleetMon may cause operational challenges for Kpler.

Emerging data analytics startups could threaten Kpler's market share.

Economic downturns may impact Kpler's subscription-based revenue model.

Differentiation

Kpler offers real-time market intelligence for over 40 commodity markets.

Kpler's strategic acquisitions enhance its data analytics capabilities and market reach.

Kpler provides multiple access points for data integration, including API and SDK.

Upsides

Kpler's partnership with WTO boosts its credibility in global trade analytics.

Acquisitions of MarineTraffic and FleetMon strengthen Kpler's maritime sector presence.

Growing LNG markets in Asia increase demand for Kpler's cargo-tracking solutions.

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